Australia

Niska co-founder Kate Orlova talks to QSR Media about their approach in reinventing retail.

Working in an industry where the customer is pivotal to your success, it’s important to acknowledge and understand their needs and requests. We used to roll our eyes at the ‘difficult’ customer with an allergy or demand. But in 2019, it’s time to embrace their needs and preferences – and if you don’t, they’ll simply go next door to the store that will. Working as a consultant in product development and nutritional communications, I’ve always got my finger on the pulse of dietary trends – here are the top five requests we’ve seen so far in 2019:

Ever wondered if recycling cups is better than composting?

They are also offering private corporate or group bookings.

The chain says it wants to help cure hangovers.

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Find out what QSRs have been up to on social media this week.

Sandhurst Fine Foods CEO Mimmo Lubrano explains why trust remains a big factor.

The winning applicant will be paid $30 an hour.

The franchisor reported a $149.3m loss last August.

The company explains why digital menus help tap into a consumer’s ‘indecision of choice’.

The chain’s guidelines are also based on international food guidelines laid out by the World Health Organisation.

Aggregators, industry leaders, and tech experts weigh in on the evolution of ordering in the digitized world.

CEO Dehne Bingham says franchising is “a recruitment strategy first and a capital strategy second”.

He held the job for four years.

Niska is touted as the country's first robotic retail store.