Co-Written / Partner

StickyPOS® reduces order error rates by as much as 50+%.

With the increasing number of ways to pay for goods and services, it is also becoming more difficult for Australian QSRs to keep up with all of the emerging payment methods. Business owners must adapt quickly as today’s customers expect to be able to pay in any way they please.

A new generation of food holding for QSRs has arrived in Australia with Merco Max holding cabinets, bringing with it a FRESH approach to hot food holding.

Luke Irving first installed touchscreen POS in a bar he owned in Wellington, New Zealand to reduce the time people spent stuck in the queue and allow customers to breeze through the ordering process. This was in the early 2000s. Back then, self-service digital kiosks were at a nascent stage, and their specific applications in the QSR space were still largely unheard of.

Tired of fighting for a seat at the lunch table, restaurants are now coming to terms with the crucial role of data to optimise operations and compete in a fast-paced QSR landscape. With an influx of new technology and digital solutions, many QSRs have been able to drive efficiency and increase their bottom line, even amidst the COVID-19 pandemic.

It is no secret that customers of quick service restaurants (QSRs) expect speed and accuracy regardless of how they place their orders — whether in-store, app pick-up, drive-thru and delivery. A delayed or incorrect order could mean nasty rants on social media and online review. In fact, research has highlighted that an unhappy customer may tell up to 16 people about their unsatisfactory experience, which does not bode well for any QSR brand.

Now more than ever, food safety is taking centre stage in the quick service restaurant (QSR) industry as customers become increasingly hygiene-conscious. With all the uncertainty brought about by COVID-19, QSRs need to pay extra attention to their business’ safety requirements in order to ensure compliance, improve profitability, and ensure customer satisfaction.

As the pandemic accelerated the QSR industry’s pivot to digital, brands’ ability to offer a seamless customer experience across online and offline touchpoints has proven to be a critical success factor.

What does the restaurant of the future look like? If trends emerging out of the pandemic are to be an indication, the restaurant of the future will rely heavily on digital solutions and traffic to drive sales. Whether in the form of a mobile app, drive-thru technology, or in-store kiosks, these digital solutions – which were a mere nice-to-have a few years ago – now spell the difference between success and failure for QSRs in a post-COVID world.

The quick service restaurant (QSR) industry has been one of the hardest hit by the pandemic’s crippling challenges. The stay-at-home orders and social distancing restrictions have changed the industry as we know it. Technology has been a key enabler to keep the lights on for many businesses as brands pivot to digital in order to survive.

Learn more about how hummpro changes the game in providing businesses with immediate access to finance. 

QSRs should offer a seamless customer experience, whether it’s in the dining area, at the drive-thru, or on the mobile app.

The exponential growth of so-called Big Data is unprecedented and is matched by its enormous potential to change the way we all live, work and think.

The customer journey within drive-thrus may be short, but it spells success or failure for QSRs in the new normal. 

Fourth Analytics provides not only data and insight from our MacromatiX inventory solution, but also brings in feeds from a whole raft of integrated systems.

Here’s a step-by-step guide to help QSRs gain access to up to $30,000.