Co-Written / Partner
McDonald’s Uses an AI Solution to Make Recruiting Quicker Than Quick Service
This case study was originally published by The Josh Bersin Company for Paradox, a conversational recruiting platform that drives automation with a...
McDonald’s Uses an AI Solution to Make Recruiting Quicker Than Quick Service
This case study was originally published by The Josh Bersin Company for Paradox, a conversational recruiting platform that drives automation with a...
The rise of AI and how it can help hospitality
Artificial Intelligence (AI) burst into the social consciousness with a bang in late 2022. The technology, which has actually been around for a while...
6 Reasons Why QSRs Need To Switch To Sustainable Cups and Lids
It might come as a surprise to you that traditional coffee cups aren’t as innocent as they look. Their dark secret? Most are lined with plastic to...
4 Tips to Transforming the Payment Experience for QSRs
The payment experience is one of the most important aspects of dining out. It can either make or break a customer’s perception of a restaurant. That’s...
6 Consumer Trends Every QSR Should Watch Out For
The restaurant landscape is in constant flux, as consumer preferences and market trends shift. To remain competitive and resilient, Quick Service...
The high-tech drive-thru – how technology is taking drive-thru from good to great
We love our drive-thrus
QSRs Go Green: DoorDash Partners with BioPak for Sustainable Packaging
Today's environmentally conscious society has prompted businesses to focus on sustainability in order to reduce their carbon footprint and contribute...
The paperless kitchen – how an integrated KMS can streamline operations and enhance customer experience.
Your kitchen is the nerve centre of your hospitality business. No hospitality business can operate without a kitchen to prepare meals for your...
7 Ways Virtual Brands Are Shaping the Future of the QSR Industry
The Quick Service Restaurant (QSR) industry is witnessing a paradigm shift as virtual brands take centre stage, driven by consumers' increasing...
Turning unified payments into an operational asset: Your franchise checklist from Adyen
Learn why unifying your online and offline payments can be the secret weapon for your franchise's operational efficiency from leading payments...
Beyond 2022: Leading QSRs and their customers share 4 ingredients for success
QSR operators do not have to look high and low for the secret sauce to unlock long-term success in this rapidly changing business environment. They...
Omnichannel Loyalty: The Next Big Loyalty Program
Omnichannel loyalty is a new approach to customer loyalty that integrates all channels and touchpoints to create a seamless, personalised experience...
The New Leader In Town: Building Relationships With Customers
The Quick Service Restaurant (QSR) industry is one of the most competitive and dynamic industries in the world. Consumers have a wide variety of...
Marketing In An Era of Zero-Party Data
It's no secret that consumers are becoming more aware of the value of their data, and more concerned about who is collecting it and what they're doing...
How Compost Connect Is Building A World Without Food Waste
Did you know that food production and waste are responsible for 26% of global greenhouse gas emissions? Moreover, when food waste decomposes in a...
Brand Loyalty in 2023: Is it still alive?
Brand loyalty is a concept that's been around since the dawn of advertising. Marketers have been trying to develop loyal customers for decades, and...
