Research

Speed of service is increasingly expected as well as personalised customer experiences.

36% of respondents order takeaway or home delivery at least once every week, a new study revealed.

There was also an 85% increase in drive-thru traffic for independent venues.

Concerns with the nationwide vaccine rollout remain as restaurants face a “bumpy” recovery.

QSRs remained the most popular foodservice channel in 2020.

Millennials are the biggest customer base for the top three chains.

Aussies are increasingly adopting ethically and environmentally-conscious dietary habits, IbisWorld said.

Local dining brands dominate the top ten.

It is expected to be “somewhat sheltered” from the worst of COVID-19.

Restaurants are looking for new ways to thrive.

Hygiene will remain a priority for customers.

Research revealed that Gen Z-ers are more focused on earning rewards for recycling.

Off-premises dining increased by 10% prior to the shutdown, data from the NPD Group has revealed.

China and Italy are some of the most hard-hit markets by the outbreak.

KFC, meanwhile, saw the most number of store openings in a year.

Families with kids also often consume chicken because it is “easy to share” and is served alongside a variety of condiments.