Executive insights

How will customer experience look like in a post-COVID world?
6 Oct 20
Executives from Deloitte, Nando’s, Mad Mex and Adyen offer perspectives on digital’s growing role.
Personalised coffee offerings on the table for Merlo Coffee as online sales triple
22 Sep 20
The coffee chain’s CEO expects the established coffee segment to have less players in the long run.
Carl's Jr. wants to be a ‘meaningful' player in Australia's fiery burger scene
22 Sep 20
CKE Restaurants General Manager for Asia Pacific Gaven Needham details their approach to growth in an interview with QSR Media.
How Domino's long-term strategy delivered amidst COVID-19's disruption
15 Sep 20
ANZ boss Nick Knight also confirmed the pizza chain’s new Carpark Delivery service will roll out nationally soon.
'People are returning to the basics': Jamaica Blue predicts simpler menu items to dominate growing takeaway channel
8 Sep 20
The Foodco-owned chain looks to reach consumers that have developed new eating habits during this time.
Roll'd weathers the pandemic by working towards a delivery-driven future
2 Sep 20
In an interview with QSR Media, Bao Hoang reveals his approach to harmonise the delivery model and the restaurant model and their new dishes...
Hog's stays away from “discount noise”, focuses on growing loyal customer base as part of three-year strategy
24 Aug 20
In his first interview with QSR Media, CEO Steven Spurgin explained plans to refine their loyalty programme and why flexibility remains key in...
Ferguson Plarre Bakehouses has a growing appetite for plant-based alternatives
18 Aug 20
Chief executive Steve Plarre also talks about having a resilient franchising model amidst the pandemic, plans for a wholesale channel and the...
Sharetea remains focused on brick and mortar growth amidst industry's digital acceleration
10 Aug 20
The Taiwanese bubble tea brand talks to QSR Media for the first time through chief executive Chris Mavris.
More closures expected if JobKeeper does not get extended: R&CA CEO
10 Aug 20
The subsidy programme is expected to dial back at the end of September.
Retail Food Group's boss is confident they are positioned to withstand economic downturns
3 Aug 20
Executive chairman and CEO Peter George talks to QSR Media in an exclusive interview.
How should QSRs approach customer experience moving forward?
3 Aug 20
Sandhurst boss Mimmo Lubrano says more customers are opting for more quality items.
Hungry Jack's CEO shares three lessons learned in adapting to the pandemic
30 Jul 20
He offers details on how the Whopper-making business moved to survive and thrive.
How the pandemic shifted marketing spending, as told by Oporto, Menulog, Seagrass Boutique Hospitality Group, Motto Motto and Bubba Pizza
24 Jul 20
Industry leaders offer their take on engaging customers during this time.
Why agility is key for QSRs to respond to unforeseen circumstances
23 Jul 20
Sandhurst’s Mimmo Lubrano explains why this trait is critical during challenging times.
How the pandemic is accelerating the evolution of convenience, as told by 7-Eleven's boss
17 Jul 20
Chief executive Angus McKay discussed how the business' 700-plus store network is adapting amidst the crisis.
Chains urged to innovate as current market “looking for solutions”
16 Jul 20
Sandhurst’s boss shares his thoughts on the rate of innovation in the QSR industry during this time.
Subway hopes to be a affordable ‘break' from home cooking amidst pandemic
13 Jul 20
ANZ country director Chris Churchmichael discusses the sandwich chain’s off-premise strategy, thoughts on grocery delivery and...
How the pandemic reshaped consumer habits, as told by delivery experts
10 Jul 20
Menulog, Deliveroo and Uber Eats discuss the surge in particular dayparts.
What are the most efficient practices in pantry management?
9 Jul 20
Sandhurst Fine Foods CEO Mimmo Lubrano explains what chains can do to save up.
“A new age for QSR”: industry leaders discuss eating-at-home boom, delivery, drive-thru
3 Jul 20
Top bosses from Subway, Craveable Brands and Guzman y Gomez expect changes in leasing opportunities.
Will automated in-store ordering go mainstream?
2 Jul 20
Sandhurst boss Mimmo Lubrano offers his take on the future of front of house operations.
“We took the early decision to not be victims”: Baskin-Robbins maintains high demand through consistent multi-channel engagement
29 Jun 20
The hard scoop chain’s general manager explained to QSR Media how they are navigating the pandemic.
Sandhurst boss predicts increase in exports
25 Jun 20
He also sees packaging companies finding success during this time.
“The only ‘normal' is change”: Bakers Delight future-proofs store network through “sizable” investments in e-commerce, loyalty
22 Jun 20
Joint CEOs Elise Gillespie and David Christie discuss details with QSR Media in an exclusive interview.
How did COVID-19 reshape demand in foodservice?
19 Jun 20
Sandhurst’s boss also warns retailers to have a strong online presence.
TGI Friday's quick pivot to delivery kickstarts chain's journey towards diversification
16 Jun 20
Signature Hospitality Group talks to QSR Media about their business continuity strategy.
Speeding up or changing course? How COVID-19 has reshaped QSR trends
11 Jun 20
As the COVID-19 pandemic has gripped the planet, one of the most clearly and significantly impacted industries has been hospitality, spanning the...
Chatime boss Carlos Antonius sees opportunity in leveraging data as online ordering surges
9 Jun 20
He also teased a FMCG line for the bubble tea brand within the year.
Social distancing affecting productivity in supply chains: Sandhurst
5 Jun 20
CEO Mimmo Lubrano also shares his thoughts on zero-contact.
How did COVID-19 affect supply chains across the world?
29 May 20
Sandhurst Fine Foods CEO Mimmo Lubrano explains.
Menu, pricing changes may come into play as spending in QSRs seen to bounce back post-pandemic
26 May 20
Consumers’ willingness to pay dropped up to 20% within fast food and fast casual sectors during the lockdown.
Restaurant chains are quickly adapting to the government's three-step recovery plan
19 May 20
Mad Mex, Ferguson Plarre Bakehouses, Zeus Street Greek and Hunky Dory react to phase one of eased restrictions.
How can QSRs best seek rent relief amidst COVID-19?
12 May 20
Executives suggest a holistic approach in recovery.
How the pandemic changed consumers' buying behaviour, as told by KFC, Domino's and Cinnabon
4 May 20
Ordering times are also becoming more sporadic.
“Nothing will return to normal”: a post-pandemic industry, as imagined by restaurant leaders
27 Apr 20
Delivery, social distancing and higher hygiene standards are expected to persist.
Will off-premise restaurants be the new face of a post-COVID-19 industry?
21 Apr 20
A growing number of chains are selling directly to consumers amidst social distancing restrictions.
Nat'l cabinet code of conduct for leases “extremely beneficial” to QSR industry: expert
14 Apr 20
Chains are told to seek advice on the code’s implications.
COVID-19 rescue package: reactions from Mad Mex, Bansal Group and Pretzel
30 Mar 20
Rent remains a colossal concern for brands.
COVID-19's impact: reactions from QSRs, delivery platforms & industry leaders
16 Mar 20
Chains detail how they are responding to the outbreak.

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