Technology
The Customer Retention Revolution: The predictive approach to preventing churn
The Customer Retention Revolution: The predictive approach to preventing churn
As the Quick Service Restaurant (QSR) industry expands exponentially and new competitors enter the market, customer experience expectations continue...
HEYTEA taps Adyen as payment technology provider
The brand has over 4,300 outlets in 300 cities worldwide.
Meet Ollie, Oliver’s AI drive-thru Aussie assistant
There are already plans to take it to the restaurant chain’s self-service kiosks.
Innovations in QSR could be rolled out in months thanks to Gen AI
Key AI applications include predictive forecasting, finance automation, and personalisation.
QSRs cut costs by going cashless as cash transactions drop to 10 to 15%
This shift is particularly evident in the QSR sector.
Consumers are ready but human oversight remains key for AI—KPMG partner
Fast-food businesses are racing to get AI services right but accuracy remains a challenge.
KFC trials AI-voice tech in drive-thrus
Five restaurants will test the new technology.
What to expect with the new Grill’d app
The new Grill’d app will feature faster ordering and easier access to its loyalty programme.
Piccolo Me introduces its virtual brands' marketplace Munchiverse
It allows customers to order from different restaurants under one checkout.
Transforming the Quick Service Restaurant Industry through Data & Analytics
Data and analytics now play a pivotal role in helping QSR chains design menus.
Guzman y Gomez highlights personalisation potential in revamped app
The chain says customers can now create, customize and save their favorite orders in seconds.
Digital transformation for your QSR business
When the Covid-19 pandemic hit, it massively impacted thousands of restaurants in the world as well as the whole foodservice industry. The impact has...
How delivery apps have changed QSRs forever
In today's modern world, products and services are becoming more accessible with just a click of a button. Due to the effects of the Covid-19 pandemic...
7 ways to successfully integrate new tech in your QSR business
Implementing innovations well can take your efficiency to the next level.
Are Australian chains ready to enter the subscription economy?
Healthier food options are forecasted to 'experiment' with subscriptions
this year.
McDonald’s loyalty program goes national
The launch follows a trial of the program in South Australia last year.
This robotic vending machine claims to serve restaurant-grade pizza in just two minutes
Pizzabot is being trialed in an ALDI Corner Store in North Sydney.
Commentary
The Customer Retention Revolution: The predictive approach to preventing churn