Technology

Here's how you can truly understand your customer

One of the key revenue drivers for QSRs is repeat business. Don’t get me wrong. Attracting new customers is important for growing your business, but the benefits of retaining customers cannot be ignored. Many studies have shown just how much value repeat business brings. A Bain & Co. study unveiled that a 5% increase in customer retention can up a company’s profitability by 125%.
23 days ago

Here's how you can truly understand your customer

One of the key revenue drivers for QSRs is repeat business. Don’t get me wrong. Attracting new customers is important for growing your business, but the benefits of retaining customers cannot be ignored. Many studies have shown just how much value repeat business brings. A Bain & Co. study unveiled that a 5% increase in customer retention can up a company’s profitability by 125%.
23 days ago

How mobile solutions drive back-of-house efficiency in the QSR industry

As the world adjusts to the new normal brought about by the COVID-19 pandemic, the quick service restaurant (QSR) industry turned to digital channels to serve the changing needs of the customers. In such a fast-paced industry, it is crucial to consider the role of mobile technology in creating the best customer journeys whilst ensuring restaurant efficiency especially as QSR brands strive to provide convenience without losing valuable connections with its customer base.
24 days ago

Manager Adoption is Key to Back Office Technology Success

Back-office software has been around for a long time. So long in fact that there is a lot of legacy software out there that can hold operators back from efficiency gains as they grow.
1 month ago

Six trends that will shape the QSR industry post-pandemic

Restaurant chains around the world are finding their feet again as efforts to contain Covid-19 improve and vaccination efforts accelerate.
1 month ago

“A new era of convenience”: how delivery platforms are doubling down on new verticals, wider coverage to capitalise on projected growth

Uber Eats, Deliveroo and DoorDash offer an update on their latest initiatives to support restaurants and reveal emerging eating habits.
1 month ago

Personalisation is changing the restaurant experience - don't get left behind

How do you offer the personal touch of a barista who knows your coffee order before you walk into the cafe, but in a fast food chain with 1,000 outlets?
1 month ago

With a commission-free model, Kneaded looks to challenge the delivery status quo

Founder Keira Czarnota discusses how the project is supporting local businesses and how it can be a “compelling” solution for QSRs.
2 months ago

Doshii believes in-venue digital ordering will gain popularity over time

Chief commercial officer Josh Franklin explains to QSR Media how integration will continue to assist the hospitality industry beyond the pandemic.
2 months ago

Customer loyalty in the COVID-19 age, as told by McDonald's, Nando's, Grill'd and Bakers Delight

An expert also offers a strategic framework for chains that want to create or refine their own loyalty programme.
2 months ago

Nando's bolsters digital ordering experience with Adyen partnership

The two organisations are also working together to fortify Nando’s payment channels.
3 months ago

Hungry Jack's introduces Apple Pay to online ordering platforms

Apple Pay has been a payment method at more than 400 Hungry Jack’s restaurants nationally for the past years.
3 months ago

KFC partners with DoorDash to launch own delivery service

The chain is offering free delivery for two weeks to celebrate the new service.
3 months ago

Domino's launches “Call on Arrival” service

The service features an automated voice call that is triggered within 600 metres of a customer’s address.
9 months ago

Nando's partners with DoorDash to launch own delivery service

The move also allows the fast casual chain access to insights to consumer preferences and behaviours.
9 months ago

Sydney's Rouse Hill Town Centre now offering click and collect service

Orders will be collected at the eatery's counter or designated pick-up bays.
9 months ago

Pizza Hut banks on flexible payments with Zip Co partnership

The pizza chain teased more initiatives to “modernise the brand”.
9 months ago

How to know you're ready for your own food delivery app

During COVID-19, food delivery has boomed. As more and more customers choose to stay inside for their own safety, restaurants and cafes are having to adapt their models to continue to serve them.
9 months ago