Technology

Where drones now fit in a QSR’s delivery strategy, according to Wing

Head of policy and community affairs Jesse Suskin explains why the technology’s value proposition is becoming stronger for chains.
in 15 hours

Where drones now fit in a QSR’s delivery strategy, according to Wing

Head of policy and community affairs Jesse Suskin explains why the technology’s value proposition is becoming stronger for chains.
in 15 hours

DoorDash expands alcohol delivery to Australia

The service is also available in Canada and 20 additional U.S. states.
5 days ago

Deliverect to expand Australian operations to address growing demand for online food ordering

The Belgium-based scale-up aims to simplify online ordering for the Australian restaurant industry.

Adyen, Shiji partner to streamline hospitality payments

The companies seek a simpler proposition for hotels.

Alphabet’s Wing nearing 100,000 in drone deliveries

This comes almost two years after launching in Logan, QLD.

How contactless payments are transforming quick service restaurants

Over the past year, contactless payments have played a critical role in helping the restaurant industry maintain hygienic and secure operations. Now, more than ever, consumers want the pleasure of making a purchase without any safety concerns. What’s more, they expect businesses to meet the hygiene and security standards mandated by their governments, and to act with agility as rules change.

Self-ordering kiosks are no longer a nice to have - they can transform your restaurant

Put yourself in the shoes of a shift manager running a busy fast food restaurant on a Friday night.

Here's how you can truly understand your customer

One of the key revenue drivers for QSRs is repeat business. Don’t get me wrong. Attracting new customers is important for growing your business, but the benefits of retaining customers cannot be ignored. Many studies have shown just how much value repeat business brings. A Bain & Co. study unveiled that a 5% increase in customer retention can up a company’s profitability by 125%.

How mobile solutions drive back-of-house efficiency in the QSR industry

As the world adjusts to the new normal brought about by the COVID-19 pandemic, the quick service restaurant (QSR) industry turned to digital channels to serve the changing needs of the customers. In such a fast-paced industry, it is crucial to consider the role of mobile technology in creating the best customer journeys whilst ensuring restaurant efficiency especially as QSR brands strive to provide convenience without losing valuable connections with its customer base.

Manager Adoption is Key to Back Office Technology Success

Back-office software has been around for a long time. So long in fact that there is a lot of legacy software out there that can hold operators back from efficiency gains as they grow.

Six trends that will shape the QSR industry post-pandemic

Restaurant chains around the world are finding their feet again as efforts to contain Covid-19 improve and vaccination efforts accelerate.

“A new era of convenience”: how delivery platforms are doubling down on new verticals, wider coverage to capitalise on projected growth

Uber Eats, Deliveroo and DoorDash offer an update on their latest initiatives to support restaurants and reveal emerging eating habits.

Personalisation is changing the restaurant experience - don't get left behind

How do you offer the personal touch of a barista who knows your coffee order before you walk into the cafe, but in a fast food chain with 1,000 outlets?

With a commission-free model, Kneaded looks to challenge the delivery status quo

Founder Keira Czarnota discusses how the project is supporting local businesses and how it can be a “compelling” solution for QSRs.

Doshii believes in-venue digital ordering will gain popularity over time

Chief commercial officer Josh Franklin explains to QSR Media how integration will continue to assist the hospitality industry beyond the pandemic.

Customer loyalty in the COVID-19 age, as told by McDonald's, Nando's, Grill'd and Bakers Delight

An expert also offers a strategic framework for chains that want to create or refine their own loyalty programme.