Commentary

Fair Work Ombudsman to enforce new Vulnerable Worker Laws
16 May 18
According to ER Strategies' general manager David Price, there has been no real test case as yet to provide clarity on how the new...
The rise of the customer experience king
10 Apr 18
“No restaurant segment or brand is immune to focus on enhancing the customer experience,” McDonald’s CFO Kevin Ozan said late...
Surviving the next food retail tsunami
19 Mar 18
The economic tsunami that hit retailers with a mighty force was unavoidable.
Is enterprise bargaining really dead?
19 Feb 18
…or just not feeling all that well?
Why the recent deal with KFC, Taco Bell, and Grubhub is so appealing for the entire food delivery industry
13 Feb 18
Did you know that mobile food ordering has now eclipsed ordering via the telephone in most markets?
A case for making your own app
5 Feb 18
It’s no secret that the mobile phone is one of the definitive technologies of this generation, which has made its offspring, the mobile...
Why authenticity is non-negotiable for QSRs in the digital ordering age
29 Jan 18
While it is true that the modern business can only thrive when they focus on customer experience, product quality and technological prowess, there...
QSRs wield new technologies to win the digital ordering war
23 Jan 18
The great digital ordering war is brewing – at least that’s what QSR executives and trend forecasters are predicting as foodservice...
4 digital ordering trends that QSRs can no longer ignore
15 Jan 18
The foodservice digital ordering in Australia has racked up 117m visits and $1.2b last year, based on The NPD Group.
Taking risks in innovation is essential for QSR brands globally
21 Nov 17
How Can QSRs and Restaurants Use the Global Pre-Ordering Trend to Their Advantage?
Shopping Centres – an Inconvenient Truth
2 Nov 17
Written by Peter Buckingham CFE CMC.
Taking a systematic response to the vulnerable worker laws
2 Nov 17
Written by Steve Champion, director of ER Strategies Pty Ltd.
The business impact of a new global accounting standard on commercial leases in Australia
31 Oct 17
Written by Simon Fonteyn, BCOM BIPVal, MMGT, AAPI - Managing Director, Leasing Information Systems.
How to negotiate your salary
30 Oct 17
Written by Simone Allan, Founder and Director of Mondo Search.
How is Uber changing the QSR environment?
6 Oct 17
Written by Peter Buckingham, managing director of Spectrum Analysis Australia Pty Ltd.
Technology, Blockchain and Supply Chain – What will it mean?
18 Sep 17
Written by Thomas Webb.
5 Ways the QSR Forum can serve your business
12 Sep 17
Written by Michele Walton, Nutrition Communications Advisor at Australian Food and Grocery Council.
Why do QSR brands need strategic procurement?
8 Sep 17
Written by Thomas Webb, director and principle strategy consultant at Strategy Pantry.
What's the story, branding glory?
4 Sep 17
Authored by Tony Ibbotson, Creative Director of The Creative Method.
Is the Hub and Spoke model right for your QSR?
9 Aug 17
Written by Thomas Webb, director and principle strategy consultant at Strategy Pantry.
Why procurement strategy is essential for an emerging QSR brand
24 Jul 17
You’ve got the best burgers in Richmond.
Retailers set for more change and rising liability levels with new accounting standards
19 Jul 17
Authored by Simon Fonteyn, managing director of Leasing Information Systems.
What you need to know about the 457 Visa Fast food industry labour agreement cessation
3 Mar 17
Contributor ER Strategies has provided the following information.
FWO Lifts the Bar
16 Nov 16
By Steve Champion, Managing Director, ER Strategies.
Employment Practice Audits: A necessary compliance tool
19 Oct 16
By Steve Champion, Managing Director, ER Strategies Employment Minister Michaelia Cash...
Vulnerable Worker Laws Coming to Franchise Sector
26 Aug 16
As the politicians return to Canberra for the opening of the 45th Parliament of Australia, we will see how the...
Be Aware: Victorian and Queensland restaurants to comply with mandatory kilojoule display legislation
12 Apr 16
By Corinne Attard, Partner, Holman Webb Lawyers.
Lesson for Franchising from the Hawthorn Tri-Pete
29 Mar 16
By Peter Buckingham CFE.
Addressing underpayments in the franchise sector
19 Feb 16
By Steve Champion, Managing Director, ER Strategies Allegations of underpayment of wages in the...
ER Strategies releases Insight report on Unfair Dismissal Claims: Lessons for Franchisees
26 Oct 15
By Steve Champion, Managing Director, ER Strategies ER Strategies released an Insight Report...
What is the Experience Economy (and why should QSRs care)?
29 Sep 15
By Elisa Adams, CEO, Sprout Research Consumers ain’t what they used to be!
Soft Openings – JUST DON’T DO IT !!!!
20 Aug 15
Brad Menachemson, Managing Director of bdm groups global talks about soft openings and their drawbacks.
Brand Scandals and how they Impact Consumers - Featuring Subway
3 Aug 15
A podcast by Euromonitor, featuring Senior Consumer Foodservice Analyst Elizabeth Friend.
Is your QSR ready for international expansion?
4 Jun 15
Andrew Lyme, Managing Director of Global Retail Partners discusses Australian food retail systems and trends in international expansion.
Fast Casual in International Markets: Where’s the Opportunity?
4 Jun 15
Analyst Insight by Elizabeth Friend - Senior Consumer Foodservice Analyst at Euromonitor.
2015 Wage Rate Decisions
3 Jun 15
By Steve Champion, Director of Employee Relations Strategies Today the Fair Work Commission released their decision in the 2015 Annual...
Will you be ready for the National Wage Review Decision on July 1st?
18 May 15
Free wage rate information The decision by the Fair Work Commission on new minimum wages is likely to be handed down in early June, with a...
Ho-Hum – Our Assessment of “Landmark” Retail Deal
27 Mar 15
Steve Champion, Director of Employee Relations Strategies reviews a widely reported framework enterprise agreement in the Retail sector - and can...
A food safety scare – how to respond
3 Mar 15
By Corinne Attard The salad and sandwich chain, Soul Origin has been the subject of publicity linking one of its outlets with...
Even the faintest whiff of tainted foods can destroy businesses
27 Feb 15
By Tara Poole Australia’s food and hospitality industry is reeling after customers of the QSR Soul Origin in Sydney...

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