Commentary

Restaurant revamps without the downtime - it's what we do
12 Apr 21
At some point you’ve probably heard someone describe their job as being like “building a plane as I’m flying it”.
Swift service is everything - even in a pandemic
31 Mar 21
It seems, on the face of it to be the antithesis of good customer service - replacing the human touch in restaurants with less personal drive-thru...
The pandemic is shaping the future of fast food restaurants
22 Mar 21
This year marks 100 years since the first real fast food restaurant in the world opened its doors.
Hospitality's coronavirus fight back means mastering tech
29 Oct 20
There are years where it feels like only weeks of change takes place, and then there are weeks when it feels like years of change take place.
Taming the social creature
1 Sep 20
I’m going to be honest: since COVID-19 hit Australian shores, I have spent just one day working at home with the wife, kids and dog, and...
How to know you're ready for your own food delivery app
31 Aug 20
During COVID-19, food delivery has boomed.
Speeding up or changing course? How COVID-19 has reshaped QSR trends
11 Jun 20
As the COVID-19 pandemic has gripped the planet, one of the most clearly and significantly impacted industries has been hospitality, spanning the...
Technology in the time of COVID-19
11 May 20
If someone had told me in February this year that in a month’s time I would be leading a department that supports technology in 2,500+...
Six marketing tips to save your quick service restaurant brand post-COVID-19
30 Apr 20
With store reopenings imminent, most QSR brands will prepare for operational readiness, including adjusting processes to expected government...
QSR focus: quick marketing hacks to grow your restaurant at pace
11 Mar 20
Quick service restaurants are growing rapidly and competition can often feel like a feeding frenzy.
Bust the queue: why payments are the key to keeping QSR customers happy
9 Mar 20
(Editor's Note: This contributed piece has been lightly edited for clarity.) Quick service restaurants (QSR) are in a tough...
Retail leasing - the past and future decade
17 Feb 20
As the dust settles on the end of the “teens” decade, the contrast between the start and the end for retail leasing in shopping...
Supersizing transactions with the power of payments data
14 Oct 19
The days of “drive-through or counter?” are long gone.
What are your distinctive brand assets?
11 Oct 19
Speaking of a great food experience, I was reminded the other day how much I enjoyed the distinctive salty and flowery taste of month old Play-Doh...
The five most common dietary requests in 2019
30 Sep 19
Working in an industry where the customer is pivotal to your success, it’s important to acknowledge and understand their needs and requests...
The golden opportunity for emerging franchise systems
29 Aug 19
Make no mistake, one of the main reasons people invest in a franchise system is to follow a track record of success.
What's PC in the food industry?
22 Aug 19
You might think that PC stands for Personal Computer, maybe Politically Correct or even Police Constable.
Taking back control: what food and beverage providers can learn from the hotel industry
17 Dec 18
Fiona Southam, Sales Director of Food & Beverage ANZ at Oracle, advocates for a data-driven approach in fostering customer relationships....
Technology: death to being hospitable?
2 Dec 18
Just because technology makes it possible doesn’t mean we must use it, especially if it reduces and not enhance the customer experience....
How brands can stop wasting time on waste
9 Jul 18
CHEP offers a solution that would reduce eliminate bulk waste from the restaurant.
The inbound packaging dilemma: how QSRs can deal with China's National Sword Policy
27 Jun 18
Learn how reusable packaging can play a much larger role.
How to systematically win customers back
20 Jun 18
If you’re a franchisee, then you have one of the toughest jobs there is.
The business impact of a new global accounting standard on Franchisor held leases in Australia
11 Jun 18
Accredited retail specialist valuer Simon Fonteyn explains the changes to leasing requirements.
Fair Work Ombudsman to enforce new Vulnerable Worker Laws
16 May 18
According to ER Strategies' general manager David Price, there has been no real test case as yet to provide clarity on how the new...
The rise of the customer experience king
10 Apr 18
“No restaurant segment or brand is immune to focus on enhancing the customer experience,” McDonald’s CFO Kevin Ozan said late...
Surviving the next food retail tsunami
19 Mar 18
The economic tsunami that hit retailers with a mighty force was unavoidable.
Is enterprise bargaining really dead?
19 Feb 18
…or just not feeling all that well?
Why the recent deal with KFC, Taco Bell, and Grubhub is so appealing for the entire food delivery industry
13 Feb 18
Did you know that mobile food ordering has now eclipsed ordering via the telephone in most markets?
A case for making your own app
5 Feb 18
It’s no secret that the mobile phone is one of the definitive technologies of this generation, which has made its offspring, the mobile...
Why authenticity is non-negotiable for QSRs in the digital ordering age
29 Jan 18
While it is true that the modern business can only thrive when they focus on customer experience, product quality and technological prowess, there...
QSRs wield new technologies to win the digital ordering war
23 Jan 18
The great digital ordering war is brewing – at least that’s what QSR executives and trend forecasters are predicting as foodservice...
4 digital ordering trends that QSRs can no longer ignore
15 Jan 18
The foodservice digital ordering in Australia has racked up 117m visits and $1.2b last year, based on The NPD Group.
Taking risks in innovation is essential for QSR brands globally
21 Nov 17
How Can QSRs and Restaurants Use the Global Pre-Ordering Trend to Their Advantage?
Shopping Centres – an Inconvenient Truth
2 Nov 17
Written by Peter Buckingham CFE CMC.
Taking a systematic response to the vulnerable worker laws
2 Nov 17
Written by Steve Champion, director of ER Strategies Pty Ltd.
The business impact of a new global accounting standard on commercial leases in Australia
31 Oct 17
Written by Simon Fonteyn, BCOM BIPVal, MMGT, AAPI - Managing Director, Leasing Information Systems.
How to negotiate your salary
30 Oct 17
Written by Simone Allan, Founder and Director of Mondo Search.
How is Uber changing the QSR environment?
6 Oct 17
Written by Peter Buckingham, managing director of Spectrum Analysis Australia Pty Ltd.
Technology, Blockchain and Supply Chain – What will it mean?
18 Sep 17
Written by Thomas Webb.
5 Ways the QSR Forum can serve your business
12 Sep 17
Written by Michele Walton, Nutrition Communications Advisor at Australian Food and Grocery Council.

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Commentary

Executive insights
Restaurant revamps without the downtime - it's what we do
BY Marc Rackett
Executive insights
Swift service is everything - even in a pandemic
BY Luke Irving
Executive insights
The pandemic is shaping the future of fast food restaurants
BY Simon Foley

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Oct 18
QSR Media Sandhurst Conference & Awards 2021
The Hilton Sydney Hotel, 488 George St., Sydney, NSW 2000, Australia