Australia
QSR Chains - one of the winners in the Australian foodservice market during the economic downturn
QSR Chains - one of the winners in the Australian foodservice market during the economic downturn
As the GFC started to impact businesses in Australia towards the end of 2008, the Australian foodservice market, like most around the world, was one of the first market sectors to feel the impact of the economic downturn. Although consumer spending on eating out is discretionary, Australians still wanted to go out for a meal. However, they have traded down in their choice of outlet, they don’t go out as often and they spend less each time. This has made QSR chains one of the winners in current market conditions as they represent value for money as well as entertainment for the entire family.
Muffin Break teams up with Good Beginnings
The bakery café brand will be supporting the charity through financial and intangible contributions.
Go Sushi launches "Take Me Home for Dinner" campaign
The franchise aims to make sushi a healthy dinner alternative.
Celebrity Chef Endorsements: What will Sumo's alliance with Pete Evans do for their business?
Sumo Salad recently announced their collaboration with celebrity chef Pete Evans. This interview with both Pete & Luke touches on the rationale behind the move, what their expectation is for the range and how the industry is changing.
Pie Face & Task Retail Technology make it on David Letterman's "The Late Show"
Pie Face received excellent publicity recently when they appeared on the David Letterman Show. Having recently opened their first US store near the David Letterman theatre this was a natural fit. Click here to watch the video.
What you need to know about Crust’s “dare to be different” campaign
Crust Gourmet Pizza Bars has introduced nine menu items and is daring pizza lovers to try something new.
Mad Mex shows the love this Valentine’s Day
Diners get the chance to win a year's supply of Burritos.
QSRH appoints Roger Mussalli as General Manager Group Operations Services
QSRH said the post will be integral in achieving the Group’s ongoing objective of excellence in operational execution as the company enters a phase of significant growth.
GYG to launch new loyalty program
The current ‘buy 10, get 1 free’ stamped loyalty card will no longer be handed out.
Pizza Capers eyes NSW for growth
Pizza Capers has been dominant in QLD for many years, they are now extending their brand to other parts of Australia. QSR Media sat down with Scott Geiszler, their co-founder to find out how they are bucking the retail trend, we asked Scott:
Wasabi Warriors opens first store in Brisbane
To celebrate the launch, they’re handing out complimentary sushi platters.
Top Trends for 2012
Innovation in the Fast Food Industry – Greening the Supply Chain
SumoSalad collaborates with celebrity chef Pete Evans
The partnership is a campaign for Australians to say no to unhealthy lunches.
Pie Face opens in NYC
On 26th Jan, Australia Day, Pie Face opened their first US store. This is also their first store out of Australia, commenting on the launch Ben Macpherson their CMO stated "New Yorkers are adopting our offer. We have had a very positive response from customers who appear to love the food and coffee. The meat or savoury pie has had very little traction in the US until now, even though its incredibly popular in Australia, the UK and other parts of the world. The bottom line, a pie done well (like Pie Face does), is a great lunch/snack/dinner option. We think Pie Face has got the right combination of product mix with our bakery café offer as well as pies (especially great coffee which is hard to find in the US), fun brand, and ability to educate the customer through retail stores to drive market penetration. Even though the US is a highly competitive market, there are no pies (as we know them) and certainly nothing like Pie Face. Its still very very early, but the initial response is extremely encouraging with opening store sales surpassing expectations".
Pizza Capers expands into Sydney for the first time
The gourmet pizza brand plans to put up 25 new stores in 2012.
The Learning Organisation
The undeniable – but often ignored – link between training and service excellence.
Alibaba "not for sale"
QSR Media received reports after our story “What are Alibaba’s plans for the next 12 months” and we followed up with Alibaba’s MD Robert Marjan who made the following comment when asked about the business being for sale : “Ali Baba is definitely not looking to sell the business. We are very committed to the long term strategy of reinvigorating the brand and growing store numbers.”
Commentary
The Customer Retention Revolution: The predictive approach to preventing churn