Australia

Diners get the chance to win a year's supply of Burritos.

QSRH said the post will be integral in achieving the Group’s ongoing objective of excellence in operational execution as the company enters a phase of significant growth.

The current ‘buy 10, get 1 free’ stamped loyalty card will no longer be handed out.

Pizza Capers has been dominant in QLD for many years, they are now extending their brand to other parts of Australia. QSR Media sat down with Scott Geiszler, their co-founder to find out how they are bucking the retail trend, we asked Scott:

To celebrate the launch, they’re handing out complimentary sushi platters.

Innovation in the Fast Food Industry – Greening the Supply Chain

The partnership is a campaign for Australians to say no to unhealthy lunches.

On 26th Jan, Australia Day, Pie Face opened their first US store. This is also their first store out of Australia, commenting on the launch Ben Macpherson their CMO stated "New Yorkers are adopting our offer. We have had a very positive response from customers who appear to love the food and coffee. The meat or savoury pie has had very little traction in the US until now, even though its incredibly popular in Australia, the UK and other parts of the world. The bottom line, a pie done well (like Pie Face does), is a great lunch/snack/dinner option. We think Pie Face has got the right combination of product mix with our bakery café offer as well as pies (especially great coffee which is hard to find in the US), fun brand, and ability to educate the customer through retail stores to drive market penetration. Even though the US is a highly competitive market, there are no pies (as we know them) and certainly nothing like Pie Face. Its still very very early, but the initial response is extremely encouraging with opening store sales surpassing expectations".

The gourmet pizza brand plans to put up 25 new stores in 2012.

The undeniable – but often ignored – link between training and service excellence.

QSR Media received reports after our story “What are Alibaba’s plans for the next 12 months” and we followed up with Alibaba’s MD Robert Marjan who made the following comment when asked about the business being for sale : “Ali Baba is definitely not looking to sell the business. We are very committed to the long term strategy of reinvigorating the brand and growing store numbers.”  

How are they going to get there? Find out in this interview with their Regional Marketing and Profitability Manager, Ben Miles as he talks about their promotion of "Healthy Weight Week" an initiative of the Dietitians Assoc. of Australia as well as their digital marketing initiatives.

The recent wide-reporting of inadvertent award breaches by some fast food employers has thrown into vivid focus the highly complex industrial relations regime that has emerged under the Fair Work Act – despite it being meant to simplify employment obligations.

The franchisor has issued a statement on underpayment of staff.

She has accepted the position of CEO at beyondblue.

And what better way to do that than through an aggressive customer-focused gift giveaway.