Staff Reporter
Tag the order: Here’s how StickyPOS® reduces order error rate by over 50%
Tag the order: Here’s how StickyPOS® reduces order error rate by over 50%
It is no secret that customers of quick service restaurants (QSRs) expect speed and accuracy regardless of how they place their orders — whether in-store, app pick-up, drive-thru and delivery. A delayed or incorrect order could mean nasty rants on social media and online review. In fact, research has highlighted that an unhappy customer may tell up to 16 people about their unsatisfactory experience, which does not bode well for any QSR brand.
More stores for Domino’s after positive FY21 sales
In Australia and New Zealand, improved sales resulted in an 14.1% EBIT growth to $116.8 million.
Less than two weeks left before noms for the QSR Media Sandhurst Awards close
Eligible brands can nominate for a maximum of 5 categories.
Weekly Global News Wrap: Wendy’s planning to open 700 ghost kitchens; Taco Bell’s new concept featuring four drive-thru lanes; Discovered ancient fast food joint in Pompeii now open to the public
Here is a summary of the most interesting news stories of the week from around the world.
Social Media Wrap Up: Pizza Hut’s new mac & cheese launched; McDonald’s showcases new Funko Pops; The Coffee Club’s pulled beef sandwich
Find out what QSRs have been up to on social media this week.
Soul Origin donates over 21,000 soup bowls to OzHarvest
The extended NSW lockdown “reaffirmed” the company’s decision to contribute, it said.
Red Rooster teams up with Foodbank anew for #DonateADinner initiative
The chain will donate the cost of a meal to Foodbank for delivery orders through their website or app.
7-Eleven widens parcel service with Australia Post partnership
The 24/7 service is initially implemented across more than 200 7-Eleven stores.
Krispy Kreme launches doughnut-inspired dog biscuits
The chain collaborated with local Aussie business Huds & Toke for the pup-friendly project.
Less than three weeks left before noms for the QSR Media Sandhurst Awards close
Eligible brands can nominate for a maximum of 5 categories.
Ben & Jerry's inks three-store deal in Far North QLD
It is also seeking more franchisees, particularly in Brisbane, Canberra and Adelaide.
Weekly Global News Wrap: Panera’s fast casual supergroup; McDonald’s mask mandate; Quiznos parent acquires Church’s Chicken
Here is a summary of the most interesting news stories of the week from around the world.
Social Media Wrap Up: Gelatissimo’s banana chocolate gelato; The Coffee Club’s Roasted Veggie & Halloumi Bowl; Milky Lane’s latest takeaway cocktail revealed
Find out what QSRs have been up to on social media this week.
Can chains catch Gen Z's growing appetite for takeaway?
36% of respondents order takeaway or home delivery at least once every week, a new study revealed.
A la car(te): Drive-thru fuels in-car dining trend
There was also an 85% increase in drive-thru traffic for independent venues.
Squizify founder and CEO Daniel McDouall talks about the importance of food safety compliance
Now more than ever, food safety is taking centre stage in the quick service restaurant (QSR) industry as customers become increasingly hygiene-conscious. With all the uncertainty brought about by COVID-19, QSRs need to pay extra attention to their business’ safety requirements in order to ensure compliance, improve profitability, and ensure customer satisfaction.
5 questions QSRs should be asking their payment provider
As the pandemic accelerated the QSR industry’s pivot to digital, brands’ ability to offer a seamless customer experience across online and offline touchpoints has proven to be a critical success factor.
Commentary
How QSR growth starts with 'Intelligent Influence'