News

Less than 55% of retail service staff persist to make customers feel welcome

Less than 55% of retail service staff persist to make customers feel welcome

A new study assessed 154 retail outlets in six months and examined the service standards of retail service staff through mystery customers visits.

EGS appoints The Franchise Shop as recruitment consultants

The Franchise Shop will be assisting US-based Edwards Global Services with Master Franchise Owner recruitment in Australia and New Zealand.

The Cheesecake Shop to roll out Strawberry Clause's

The Christmas treats are made from cheesecake cream, chocolate, and Australia’s freshest strawberries.

Promotion of the Month: Gloria Jean's Call to Australia's booming cafe society to have a Cappuccino for a Cause!

During the month of October Gloria Jean's coffees are fundraising for Variety, the children's charity.  It culminates in a family weekend.  QSR Media finds out more.

Obesity crisis drives QSRs to lucrative health crusade

Operators are putting out healthier menus to help curb obesity and rake in the profits.

QSRs & Social media: The good, the bad & the ugly! Part 2

In part 2 of this series Paola Tanner of Fuse Franchise partners gives us her expert opinion.

Hungry Jack's app now available for Android

The release follows the iPhone counterpart’s over 400,000 downloads to date.

Which coffee shop is named "best" by Canstar Blue?

Muffin Break received a Canstar Blue five-star rating for overall customer satisfaction, value for money, service, range of menu options available, loyalty program, and consistency.

What you need to know about RFG's Crust Gourmet Pizza Bars acquisition

Amendments have been made to the Sale & Purchase Agreement.

Schnitz opens in Fountain Gate

The new location is Schnitz' 10th store.

Redundancies push franchisee inquiries

Retail Food Group is extending access to an assistance package for potential franchisees to help them transition to a new career.

Tasti D-Lite Australia signs first franchisee

It has only been six months since the opening of the flagship store.

Chocolate Mousse Royale flavour wins Baskin-Robbins' Chocolate Challenge

The Chocolate Challenge was an online campaign aiming to decide Australia’s favourite choice of Chocolate ice cream.

QSRs & Social media: The good, the bad & the ugly! Part 1

We find out from some industry experts how to get your Social Media messaging right.  This week Tenille Bentley, MD of Socialite provides our readers with some useful advice.

How popular are doughnuts?

According to BIS Shrapnel, in the last 2 months, 20% of fast food consumers consumed doughnuts. Significant differences are noted only in living arrangement as couples with children are significantly more likely to consume doughnuts than those who live alone.

Aktiv Brands opens Bucking Bull in Goodna

The Goodna store outside the IGA Supermarket is the first Bucking Bull to be integrated into a supermarket model.

Pizza Hut launches second deal on LivingSocial

The LivingSocial Pizza Hut offer is just $15.00 for three Pizza Mias, five lamb ribs, and a 1.25L drink.