Australia
Subway Australia bags double win in 2 QSR recognition stints
They received recognitions from Canstar Blue and Reader’s Digest.
Get a glimpse of Oporto's new Rappa Range
Check out what QSRs are up to on social media.
See Eagle Boys' latest hook up with DreamWorks Animations in new ‘Turbo’ promo
A luxury holiday worth $15,000 will be up for grabs.
Why Marginal Fast Food Agreement fails BOO-Test hurdle
In a recent decision an agreement approval application was refused by Senior Deputy President (SDP) O’Callaghan, due to concerns that the employees to be covered by the proposed agreement had not genuinely understood and agreed to the terms. The proposed enterprise agreement (ENM Group Pty Ltd AG2013/5581), which would have applied to 7 employees at one fast food site, provided marginally higher rates of pay to the relevant modern award and a casual loading and penalties in line with the transitional provisions. Due to the Better Off Overall Test (BOOT) being a point-in-time test, this meant the proposed agreement would pass the BOOT this year, however the entitlements would fall below the relevant modern award conditions in subsequent years. Of the 7 employees to be covered, five were casual and six were under 21 years of age – likely a significant factor in O’Callaghan SDP’s decision. The Commission was provided with statutory declarations from some of the employees to be covered, which stated that they had genuinely agreed to the proposed agreement. The Company however declined O’Callaghan SDP’s request to present the employees as witnesses, on the basis that as the majority of their employees were university and secondary students, it was not feasible for them to provide evidence. By not facilitating provision of evidence by employees, the employer left sufficient concern in O’Callaghan SDP’s mind that the employees had not genuinely understood the terms of the agreement (and their operation). Despite the Company’s representative providing a number of examples where similar agreements had been approved by the FWC, the agreement application was ultimately refused – with O’Callaghan SDP cautioning both the Company and their Employer Association representative that any proposed agreement, which may result in a reduction of award terms, needed to be supported by substantial evidence that the employees to be covered had knowingly and genuinely agreed to the terms. The Company will need to commence bargaining again if they wish to have an enterprise agreement apply to their site.
Man accused of murder in a Macca outlet's loo
Find out what happened.
Retail Zoo forecasts massive growth in the next 3-5 years
They plan to launch 80 stores in the next 12 months.
Economy, Competition remain as biggest challenges to QSRs
Franchises are grappling with a tough economic climate and crowded market.
Sunny Queen Australia launches latest omelette patty range
There are 3 variants to choose from.
5 things you need to know about Michel's Patisserie's new MD, Steve Pagett
Steve Pagett has recently been appointed as Michel’s Patisserie’s new Managing Director. Pagett was the former CEO of another of Retail Food Group’s brand systems, Brumby’s Bakery.
That’s a Wrap: Burrito Bar debuts all new Crispy Wraps
It is available in all four stores.
KFC rolls out new breakfast offering
It will be available in selected stores only.
Mrs. Fields makes big comeback in Adelaide after 10-year hiatus
They will unveil a new store in Westfield Marion.
Urban Burger extends ‘Blue Cheese and Bacon Burger’ offering
It will be available until the end of August.
Michel’s Patisserie bags a spot in the run for Australian Retailer of the Year
They are the only finalist from the café industry.
What you must know about how going 'green' can impact QSRs
There are several factors that QSRs must consider in becoming eco-friendly.
Here's how Rob Coombe's banking background will benefit QSRH
The ex-banking exec could be what the group needs.
Commentary
The Customer Retention Revolution: The predictive approach to preventing churn