Australia

One of the key revenue drivers for QSRs is repeat business. Don’t get me wrong. Attracting new customers is important for growing your business, but the benefits of retaining customers cannot be ignored. Many studies have shown just how much value repeat business brings. A Bain & Co. study unveiled that a 5% increase in customer retention can up a company’s profitability by 125%.

The collaboration also resulted in an exclusive merchandise line.

The promotion ends on 30 June.

It is the first item of an upcoming ‘Fancy Collection’.

Millennials are the biggest customer base for the top three chains.

As the world adjusts to the new normal brought about by the COVID-19 pandemic, the quick service restaurant (QSR) industry turned to digital channels to serve the changing needs of the customers. In such a fast-paced industry, it is crucial to consider the role of mobile technology in creating the best customer journeys whilst ensuring restaurant efficiency especially as QSR brands strive to provide convenience without losing valuable connections with its customer base.

The chain pledged to give away 7,000 burgers

Aussies are increasingly adopting ethically and environmentally-conscious dietary habits, IbisWorld said.

The upstart concept is eyeing more franchises across VIC and other states.

Here is a summary of the most interesting news stories of the week from around the world.

Find out what QSRs have been up to on social media this week.

Find out how Zapid Hire helped Zambrero get better candidates and schedule interviews twice as fast.

Chief executive Angus McKay shares his latest thoughts on customer experience and the chain’s goal to own new dayparts.

Don’t miss your chance to register.

A Sydney restaurant saw bookings increase from 30 to 200 in the first week of TheFork Festival.

Back-office software has been around for a long time. So long in fact that there is a lot of legacy software out there that can hold operators back from efficiency gains as they grow.