Dine-in declines as more Aussies order delivery
Revenues from dine-in dropped from 31% in 2024 to 20% in 2025.
Dine-in remains the hospitality industry’s largest revenue channel in 2025, but rapid growth in digital ordering and sustained demand for delivery and takeaway are reshaping the channel mix, according to the State of Hospitality Industry Report by Lightspeed.
Dine-in represented 20% of revenues for the hospitality industry in 2025, a major drop from 31% in 2024. Meanwhile, takeaway orders grew from 13% in 2024 to 14% whilst delivery climbed from 10% to 12%.
According to the report, this points to a structural rebalancing, with revenue becoming more diversified and less dependent on the dining room as off-premise and digital formats take a larger role.
Customers dine out at least three times a month in 2025, with an average monthly spend of $111 in restaurants and $99 at cafes.
Meanwhile, consumers ordered delivery at least twice a month, spending an average of $106, whilst people ordered takeaway thrice a month with an average monthly spend of $87.
However, diving deeper into the data, the report noted that takeaway saw the sharpest pullback following a strong growth in 2024.
In a separate report by the National Australia Bank, consumers are reportedly cutting back on food delivery (42%) and eating out (60%) as cost pressures continue.
