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Weekly Global News Wrap: Chick-fil-A tops U.S. customer service survey; QSRs reveal positive full-year results; McDonald's eyes more sites in Russia
Weekly Global News Wrap: Chick-fil-A tops U.S. customer service survey; QSRs reveal positive full-year results; McDonald's eyes more sites in Russia
Here is a summary of the most interesting QSR news stories of the week from around the world. Chick-fil-A tops yet another survey on customer service in the U.S., this time by weekly magazine Newsweek and Statista. The two companies say they used information from categories like customer focus, quality communication, accessibility, and technical competence. See the results here.
Social Media Wrap Up: McDonald's replaces Happy Meal toys with Roald Dahl books; Hungry Jack's stacked Whoppers; Domino's gives over 1,100 pizzas to community workers
Find out what QSRs have been up to on social media this week.
Deliveroo removes shark fin dishes from their platform
The food delivery company also assured that they will not accept special requests to serve such dishes.
Domino's to hold QLD-wide Doughraiser campaign
The funds raised will be used to support locals affected by the flooding in North Queensland.
Salt Meats Cheese launches new store in Northern Beaches
Their Dee Why site is said to be the largest restaurant they opened so far.
Guzman Y Gomez to offer free delivery through Deliveroo
The promo will run in over 60 participating stores.
Din Tai Fung's Westfield Sydney store reopens after passing health inspection
The outlet has been declared “clean and free of rodents”.
Lord of the Fries expands partnership with Beyond Meat to exclusively launch plant-based sausage
The sausage is said to have 38% less saturated fat and cholesterol that ordinary meat.
What professionals order the most during lunch, according to Deliveroo
Those with a finance-related profession are said to eat the healthiest.
Gelatissimo partners with the McGrath Foundation to launch the limited-edition Ruby Love flavour
The gelato consists of raspberries, rosewater, meringues and Callebaut’s Ruby Chocolate.
Café Anatolia expands to new locations with support from Oracle Cloud
Oracle Food and Beverage's Simphony Cloud increases speed of service and enhances visibility across restaurants.
Huxtaburger teams up with 20th Century Fox Home Entertainment to create The Griffin Feed
The new burger celebrates 20 years of US animated comedy Family Guy.
Din Tai Fung closes Sydney outlet after rat video surfaces
The Taiwanese chain says they have "stringent food safety protocols" in place.
Oliver's Real Food revises earnings guidance for FY19
The company is also looking to reduce costs to improve their financial outlook.
McDonald's to invest $500 million in new restaurants and refurbishments over the next three years
The fast food giant intends to focus on "key growth corridors" in each state.
Fratelli Fresh reveals brand new menu for February
All seven locations across Sydney will treat guests to two-for-one pizzas on the 9th.
Weekly Global News Wrap: Burger King trolls McDonald's for losing trademark; how Domino's Points for Pies programme works; Pizza Hut's 'overdelivery' campaign
Here is a summary of the most interesting QSR news stories of the week from around the world.
Commentary
The Customer Retention Revolution: The predictive approach to preventing churn