Australia Post opens first Community Hub with F&B offerings

The new hub took 18 months to develop.

The Australia Post’s first Community Hub @ Post in Orange, New South Wales will feature an onsite barista serving coffees, and an all-Australian music playlist with the launch of Australia Post Radio in store.

These are just some of the few offerings the new community hub will offer, after having transformed the Orange Post Office into a modern retail space.

Other unique features of the hub are digital queuing where customers can scan a QR code, select their service and receive a text message when it’s their turn, enabling customers to relax or browse in-store. Three change rooms for customers to try on their purchases and, if required, arrange a return on the spot whilst they are still in the Post Office.

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It will also have a dedicated zone for small businesses to sort, wrap and send orders, including a large packing bench equipped with scales as well as the Pop-up @ Post, a physical presence for online retailers and small businesses to showcase and sell their products, with businesses to be rotated seasonally.

The new Community Hub will also be the site for the launch of an Australian Makers Collection which will include a small product range from Australian creators and artists.

In addition to the new features, Community Hub @ Post will continue to offer the full range of existing services for customers, including Parcel Lockers for out of hours deliveries and greater convenience, banking services through Bank@Post, and all parcel and letter mailings.

The redevelopment of Orange’s Post Office preserved the historical aspects of the 143-year-old building located in the heart of Orange at 212-220 Summer Street.

“The way Australians use their local Post Office is very different today than it was 10 years ago. With Community Hub @ Post, we are reinventing how the Post Office operates to support the changing needs of our customers, and readying Australia Post for the future,” Australia Post Group CEO and Managing Director Paul Graham said.

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