Weekly Global News Wrap: Chick-fil-A tops U.S. customer service survey; QSRs reveal positive full-year results; McDonald's eyes more sites in Russia

Here is a summary of the most interesting QSR news stories of the week from around the world.

Chick-fil-A tops yet another survey on customer service in the U.S., this time by weekly magazine Newsweek and Statista. The two companies say they used information from categories like customer focus, quality communication, accessibility, and technical competence. See the results here. 

Yum! Brands announced their FY18 results with worldwide system sales up by 5%. Dunkin’ Brands Group also had its revenues rise 3.6% to US$1.32 billion whilst Chipotle saw a 10.4% revenue increase to US$1.2 billion.

McDonald’s seeks to increase the investment of their Russia operations by 40% to fuel new restaurant openings. RT reported that the fast food giant aims to launch 60 stores in 2019. Read more here.

Taco Bell USA has announced their delivery services are now available across the country through the food delivery platform GrubHub. Read more here.

Papa John’s USA launched the Pick Our Next Pizza campaign where they asked consumers to vote on which pizza should be their new offering. The pizza candidates are Huevos Rancheros, The Roast, The Un-Pizza and Hot Honey Chicken & Waffles. Read more here.

Tim Hortons USA brought back their RRRoll Up The Rim To Win campaign where they teamed up with SUV brand Jeep to give away over US$4million-worth of prizes. Read more here.