FOOD SERVICES | Staff Reporter, Australia

Muffin Break wins Coffee Shop of the Year award for the second time

It​ was awarded Coffee Shop of the Year for 2017 in the annual Roy Morgan survey.

The prestigious annual award celebrates the very best in customer service. Roy Morgan takes an ​​in-depth approach​ to their Customer Satisfaction ratings. They conduct ongoing, lengthy personal interviews of over 50,000 people around Australia to deduce an objective and realistic result.

In a statement, the brand expressed that it is proud to receive such strong recognition from a reputable and independent survey company, earmarking them as leaders in the field.

Australia’s largest survey company, ​​Roy Morgan,​ has over 75 years’ experience in collecting objective, independent information on consumers. Their Media Release approach and experience makes them a respected name when it comes to Customer Satisfaction. It also provides analysis for their clients to better understand how to improve customer satisfaction and the expectations of their customers. 

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