It was awarded Coffee Shop of the Year for 2017 in the annual Roy Morgan survey.
The prestigious annual award celebrates the very best in customer service. Roy Morgan takes an in-depth approach to their Customer Satisfaction ratings. They conduct ongoing, lengthy personal interviews of over 50,000 people around Australia to deduce an objective and realistic result.
In a statement, the brand expressed that it is proud to receive such strong recognition from a reputable and independent survey company, earmarking them as leaders in the field.
Australia’s largest survey company, Roy Morgan, has over 75 years’ experience in collecting objective, independent information on consumers. Their Media Release approach and experience makes them a respected name when it comes to Customer Satisfaction. It also provides analysis for their clients to better understand how to improve customer satisfaction and the expectations of their customers.
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