Deliverect teams up with Uber Direct to boost restaurant delivery
The integration will go live in nine markets.
Deliverect and Uber have announced a global partnership to help restaurants better manage and grow their delivery operations.
With Deliverect Dispatch, restaurants can scale their orders by offering fast and reliable white-label delivery powered by Uber Direct as a preferred partner.
Restaurants using Deliverect and Uber Direct can now seamlessly manage their customers’ experience from when they engage on their sales channel to when it’s delivered. Whether the restaurant receives orders on their own app, website, or social media, through Deliverect Dispatch they can tap into the network of couriers who use the Uber app as an option for cost-efficient, on-demand delivery, helping them better serve customers whilst keeping control of their margins.
With Deliverect Dispatch, back-end processes are streamlined through integration with the restaurant’s point-of-sale (POS) for speed and order accuracy. Orders made through a restaurant’s owned channels are assigned automatically to Uber Direct and placed into the business’s existing kitchen operations, meaning restaurants can scale their first-party sales channels without increasing operational complexity within their kitchen.
Restaurants can also keep customers updated with real-time delivery statuses. Additionally, they can set the Uber Direct delivery fee pricing their customers pay for express, same-day,
and scheduled deliveries, with no Marketplace Fees or hidden charges for the business. This means more options for fast, cost-effective delivery for customers – and benefits to the bottom line for restaurants.
"The ability to provide reliable, fast delivery and get orders to consumers when they want them is an important ingredient for restaurant success. In fact, in the U.S., fast delivery is a top determining factor in whether consumers would order from a restaurant again. “By expanding our partnership with Uber to bring the power of Uber Direct to our customers, we are providing restaurants with more tools to enhance and grow their online food sales, boosting both revenues and customer experience,” said Zhong Xu, CEO and co-founder of Deliverect.
This integration requires a subscription to both Uber Direct and Deliverect Dispatch and is currently available in markets including the United States, Australia, New Zealand, Canada, France, Germany, Portugal, Spain, and the UK.