HUMAN RESOURCES | Staff Reporter, Australia

Gloria Jean's Coffees bolsters talent from within

The coffee retailer commits to empowering employees from the ground up.

Recently appointed as the Head of Learning & Development for Gloria Jean’s Coffees, Melita Ferraro is an example of the company’s dedication to nurturing internal talent, as exemplified through her thirteen-years of growth within the business.

Starting her Gloria Jean’s Coffees journey in 2003 as a barista in one of the Gold Coast-based coffee houses, Ferraro turned her venture from a barista into store manager before joining the Queensland support office as an operations trainer.

Proving her commitment to ongoing growth, Ferraro was then given the opportunity to relocate to Sydney to take on the role as head barista trainer, where she was focused on all things coffee and was heavily responsible for the training and development of all new Gloria Jean’s Coffees franchise partners.

Gloria Jean’s Coffees General Manager, Damien Zivkovich, expressed that Melita is a golden example of the commitment to quality and innovative practice that the business exemplifies.

“Melita’s transition into her current role has made an instrumental impact on the operations of the business and its focus on delivering innovative and world-class training to support franchise partners and their teams, across our Australian network,” he said.

Having spent over a decade in the business and seeing it evolve, Ferraro said she looks forward to her new position within the Company and working collaboratively with the Learning & Development team.

“I love the interaction with those I am training; the light bulb moments you see when they learn a new skill, it all finally falls into place and they enjoy it along the way,” she said.

“I am inspired to see the journey unfold for Gloria Jean’s Coffees, and look forward to watching it pave the way for coffee brands in Australia.

“The industry is ever-changing and there is always something new to experience and learn; the enjoyment from a perfectly brewed coffee can certainly incentivise great things,” she said.

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