Foodco CEO says customer service 'heightened' amidst woes in QSR industry

He will join the Leaders Panel at the upcoming QSR Media OP Central Conference & Awards.

Foodco CEO Richard Goodman is one of the executives who will be sharing his views in the Leaders Panel of the QSR Media OP Central Conference & Awards on 11 October.

Foodco is serving consumers in almost 500 stores all over the world.

Before landing his executive post at Foodco, one of Australia’s food and coffee business retailers, Goodman served as chairman of the board of the Australian Duty Free Association and head of operations for Heinemann Australia.

More on Goodman’s Q&A below:

QSR Media: What is the state of the QSR/fast casual restaurant industry from your point of view? 

Goodman: I would tend to say we are seeing early optimism toward pre-pandemic growth. There are certainly many businesses that have proven their resilience either through managing the reduced scale caused by the pandemic or managing the upside of a sudden shift in consumer behaviour or spending pattern. 

I think it’s exciting to see franchisee interest returning and I am excited to work with our partners to manage the upside and consumer shifts.

What are some key lessons/insights/trends that brands have learned/further understood/need to know as we navigate current challenges?

I would suggest that customer service, quality product, and convenience expectation has been heightened.

What can we expect from your panel discussion at this year's QSR Media Conference & Awards?

I am excited to join a talented group of industry peers and you can expect a raw, honest, and transparent sharing of insights.