Exclusives

‘We’re just getting started’: El Jannah’s Brett Houldin on Lebanese chain’s roadmap to become a national name

The ex-Craveable Brands boss shares details in how the revitalised brand is building a best-in-class franchisor approach.

‘We’re just getting started’: El Jannah’s Brett Houldin on Lebanese chain’s roadmap to become a national name

The ex-Craveable Brands boss shares details in how the revitalised brand is building a best-in-class franchisor approach.

Hyper-personalised pricing, more smart-tech amongst projected trends in 2022

Customers do not have a single acceptable price point for each menu item, one analyst suggested.

Yum Brands’ The Habit Burger Grill eyes Australian expansion

Asia-Pacific general manager Yang Ming Ong named the country as one of the chain’s seven target markets in the region.

Ingredient swaps, shorter hours: how chains are coping with Omicron-induced disruptions

Recent Google data showed user mobility in VIC, NSW and ACT declining the most in the last six weeks to 10 January.

Restaurant optimisation needs to be a focus in 2022, experts say

Thought leaders point out the challenges chains need to know in order to adapt. 

2021: Year in Review

We look back at the highs and lows of the Australian multi-site restaurant industry these past twelve months.

Roll’d banks on stronger omnichannel arsenal, branding as it readies for international expansion

Founder Bao Hoang reflects on the chain’s performance the past year and explains why they are constantly pivoting their branding strategy.

How Baskin-Robbins’ approaches its marketing campaigns, according to its general manager

Julian Casa, in his first interview with QSR Media as general manager, also shares details about their growth targets for 2022 and the chain’s new...

Nearly ten years in, Sushi Izu seeks to reclaim momentum to go beyond its supermarket footprint

Advanced Fresh Concepts general manager for Australia Damien Blakeney reveals details on their sister brand and how they have remained resilient in a...

‘Retail doesn’t stand still’: Krispy Kreme on adapting to consumer needs post-pandemic

Australia & New Zealand retail director Nicola Steele joins QSR Media’s newest podcast episode.

‘We are the trend’: Pretzel’s founder counts on brand’s ethos, cult following to puff up growth hopes

Brittany Garbutt elaborates on her vision for expanding overseas and her branding philosophy.

The store of the future and the challenges that come with it, according to McDonald’s, Zambrero and Krispy Kreme

Top executives highlight the continued value of personalisation and offer thoughts on balancing various channels.

As lockdowns end, where is tech taking the restaurant industry next?

KFC, McDonald’s, Nando’s, Banjo’s and Roll’d discuss consumer expectations and how it’s shaping the discourse on digital.

TGI Fridays ups the ante on premium store experiences to capitalise on dine-in’s expected resurgence

Signature Hospitality Group (SHG) CEO James Sinclair also reveals new details on how its digital transformation informed its growth strategy.

Can Australia’s QSRs avoid ‘The Great Resignation’?

Businesses are looking to keep their workers engaged by doubling down on promoting a strong positive culture, career progression and new ways to...

Virtual brand companies offering solutions to Australian chains to increase, Concept Eight boss says

CEO Grant Lee offers insights on what to think about when considering a virtual concept.