Operations
QSR brands scale AI as tech investment accelerates
QSR brands scale AI as tech investment accelerates
Operators are moving beyond customer-facing tools as forecasting, workforce management and governance shape the next phase of adoption.
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Gami's Coles launch tests whether retail builds or erodes brand visits
Jun Lee says founders consistently overestimate how much restaurant equity survives the move to a supermarket shelf.
Mad Mex’s succession plan brings in dynamic Therese Frangie as CEO
The new CEO highlights Mexican restaurants’ commitment to choice offerings, customer convenience, and strong employee culture.
McDonald’s Australia kickstarts 50th anniversary celebrations with 50c Big Macs
The chain employs more than 107,000 people and said it serves two million Aussies every day.
Hungry Jack’s bets on suburban locations, drive-thru coffee to fuel its race to 700 restaurants
CEO Chris Green elaborates on the chain’s multi-channel approach, reflects on the brand’s 50 years, and next potential opportunities.
Weekly Global News Wrap: McDonald’s CEO expects dine-in to stay; Popeyes debuts first loyalty programme; Chipotle’s athlete-inspired menu launched
Here is a summary of the most interesting news stories of the week from around the world.
Commentary
The customer habits you build in a ‘Goldilocks’ market set the tone for what comes next