The chef says that the pizza chain’s menus and product offerings should continue to evolve.
QSR Media: What previous positions have prepared you for this one and how?
When I think back to one of my first jobs after school at the age of 15, making pizzas, I would never have thought I would be working for an organisation which sells two million pizzas and sides a week! I would have never believed where becoming a chef and working in hospitably would take me. Passion for food and service has taken me from a small Victorian country town to Melbourne, London, Perth and now Brisbane. Learning from all service levels and price points is that the customer demands quality and value, and this mustn’t be taken for granted. Be passionate about your craft and be open to feedback as this is how we grow and learn.
QSR Media: What makes you excited about your position?
What excites me about the role at Domino’s is being a part of a team who are excited to be creating and delivering products that our customers crave. We search the world for the best recipes, flavours, concepts and technologies to keep our menu offerings and service evolving for our customers’ enjoyment. We have dedicated teams in seven countries, working to refine the Domino’s experience and products which are desired by the many pizza lovers within these countries. I also get to work with many amazing suppliers who help us to bring our visions, flavours and concepts to life, using their expertise, knowledge and service. This allows us to meet our customer demands. Domino’s has an amazing management group who actively support myself and my team to encourage us to innovate, be bold and be market leaders.
QSR Media: What are your key business philosophies?
In business, I want to work with driven people – people who are passionate experts, skilful, experienced and knowledgeable. It takes many people to deliver any new product, skill or expertise that is outside of my own skill set, but by working with these talented people we can all make these products come to life. To make and deliver products that people love and bring home to their families is a privilege and is not to be taken for granted. Products and menu offerings continually need to evolve and must be of the highest standard as well as offering value to the consumer. In short, working and learning from the best people, hard work and surrounding yourself with passionate people.
QSR Media: What goals are you focused on?
At Domino’s, we pride ourselves of listening to our customers. My goal is to give customers more of what they want and deliver the flavours they’re asking for. I am also working closely with our development teams around the world to share more of Domino’s successes, experiences and learnings.
QSR Media: What long-term changes are you planning on?
We want our menu to be on the cutting edge of global trends and technologies to help us deliver innovative menu offerings into each unique Domino’s Pizza Enterprises (DPE) market.
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