Customer Experience
Carl’s Jr. is using menu architecture to mitigate supply chain pains
CJ’s QSR Group managing director Andrew Firn also revealed plans to trial the chain’s global “restaurant of the future” concept in the country.
Carl’s Jr. is using menu architecture to mitigate supply chain pains
CJ’s QSR Group managing director Andrew Firn also revealed plans to trial the chain’s global “restaurant of the future” concept in the country.
Minor DKL Food Group’s CEO believes the Netflix-esque subscription model can work in Australia
Nick Bryden also talks about convenience-driven coffee, building a culture of innovation and immediate plans for its Bonchon franchise.
Guzman y Gomez highlights personalisation potential in revamped app
The chain says customers can now create, customize and save their favorite orders in seconds.
Amidst industry’s growing reliance on digital, Royal Stacks seeks to incentivise customers to return to stores
Founder Dani Zeini expounds on a potential return for the brand in China, their unique delivery strategy and approach to store design.
Digital transformation for your QSR business
When the Covid-19 pandemic hit, it massively impacted thousands of restaurants in the world as well as the whole foodservice industry. The impact has resulted in falling sales, bankruptcy, and job losses for employees. Many restaurants were forced to close down as they faced rapid changes in the foodservice industry.
QSR's marketing strategies must engage consumers
Restaurant marketing has been dynamically changing in the past few years.
More loyalty programme members are making the most of benefits — here what it means for QSRs
71% of members indicated that the loyalty programmes have an impact on how much and how often they purchase.
Amidst the industry’s push for repeat transactions, Soul Origin wants to make a leap in customer loyalty to help drive future initiatives
Making a leap with loyalty will also help Soul Origin explore opportunities to get a bigger bite of “shoulder” dayparts, COO Adam Neill said.
Weekly Global News Wrap: How chains are responding to Russia’s invasion of Ukraine; Additional U.S. Starbucks locations vote to unionize; Shake Shack pilots Bitcoin rewards
Here is a summary of the most interesting news stories of the week from around the world.
Are Australian chains ready to enter the subscription economy?
Healthier food options are forecasted to 'experiment' with subscriptions
this year.
McDonald’s loyalty program goes national
The launch follows a trial of the program in South Australia last year.
