Younger customers are more open to robots preparing their meals

Older cohorts tend not to be so adaptive to interacting with robots.

Eight in 10 ages 29 and below are comfortable with robots preparing their meals in restaurants, a report by Euromonitor reveals.

This is followed closely by those ages 30 to 44 (81%)

However, the older generations tend to be not too comfortable with technology. For ages 45 to 59, only 70% are comfortable with robots preparing their meals whilst, for those ages 60 and above, only 57% are comfortable.

Meanwhile, the restaurant industry itself sees technology as a way to solve rising challenges. In 2022, the Australian hospitality industry faced a labour shortage with pubs, restaurants, cafes and hotels needing 200,000 workers.

According to the 2023 State of the Restaurant Industry Report by the National Restaurant Association, 58% of restaurant operators said that using tech and automation to alleviate labour shortages will become more common this year.

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Euromonitor International

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