EXECUTIVE INSIGHTS | Staff Reporter, Australia

Taking a systematic response to the vulnerable worker laws

Written by Steve Champion, director of ER Strategies Pty Ltd.

I recently had the honour of hosting a series of roundtable discussions at the recent FCA Annual Convention around how to respond to the new Vulnerable Worker laws, including how payroll audits can be a part of the reasonable steps franchisors need to take to avoid possible liability for franchisee underpayments.

The very clear message from lawyers, specialist advisors such as ourselves and others including franchisors and the FCA, was that a considered, systematic response to the new laws is needed - or to put it another way, "plan, don't panic".


The very clear message from lawyers, specialist advisors such as ourselves and others including franchisors and the FCA, was that a considered, systematic response to the new laws is needed - or to put it another way, "plan, don't panic".


FWO Sets out 3 Key Compliance Principles

Natalie James, the Fair Work Ombudsman, in her keynote speech at the convention, set out 3 clear guiding principles that franchisors how must take to ensure compliance with the new laws, as well as avoiding potentially damaging media attention on a brand's underpaid workers.

The 3 principles were -

1.Set clear expectations

This includes taking a consistent approach with your franchisees and enshrining this in your franchise agreement with your franchisees.

2.Support your franchisees to comply

Natalie James cautioned that it was important to check the capability of franchisees to comply with their employment obligations and not just assume they understood the information or resources that are provided to them. Also, some sectors are at a higher risk due to potentially vulnerable workers, such as in sectors where there are high numbers of foreign workers, perhaps on student or other working visas, the young or other disadvantaged.

3.Actively check what is happening in your network

The FWO suggested taking actions such as setting up confidential employee helplines and actively checking records. The FWO has also created a new 'app' called 'Record My Hours' to make it easier for employees to record their actual working hours where there was the potential that proper records were not being kept by their employer and / or they were not being paid their full working hours. The FWO app uses the phone’s location services and ‘geofencing’ technology to let employee users set their workplace location and automatically record when they start and finish work, based on their location.

This sort of app only makes the more important for employers, including both franchisors and franchisees, to make sure complete and proper records of working hours are kept, particularly given the new laws reverse the onus of proof to require employers who don’t meet record-keeping or pay slip obligations and can’t give a reasonable excuse will need to disprove allegations in wage claims made in a court.

Role of Payroll Compliance Audits

Clearly, there is no specific legislative requirement that makes payroll audits a mandatory part of any franchisor compliance program. However, as Natalie James indicated above, your business does need to know what is happening in your business network.

Although ER Strategies is already helping many franchisors to conduct a significant number of payroll audits of franchisees, we also recommend taking a systematic risk management approach to payroll compliance in a brand's franchise network. Few franchisors will either need to, or can even afford to, conduct a full field audit of all or even a significant proportion of their franchisee outlets (unless of course they already know a significant compliance issue exists across their network and they want to send a very clear message to their franchisees).

We suggest considering starting with a self-audit by franchisees using simple online survey technologies, and answering a series of questions to help assess their general level of knowledge of employment compliance matters. Such a self-assessment, which can be done reasonably cheaply, will provide a franchisor with baseline data of areas of higher potential risk, which can subsequently be followed up with more detailed 'desk-based' or ‘full’ field audits as required.

Advertorial - Special Offer - included Online Self-Audit for new WorkShield Clients

As a special introductory option for any new WorkShield clients, we will help you start your systematic approach to payroll compliance by assisting you to conduct a confidential Online Self-Assessment, including providing you with a report on the results which highlights key risk areas as well as identifying those franchisees who have gaps in their payroll compliance knowledge. The self-audit and report will be at no additional charge to your WorkShield membership.

Please call us on 1300 55 66 37 and ask for Emma or Steve if you are interested in the self-audit.

The views expressed in this column are the author's own and do not necessarily reflect this publication's view, and this article is not edited by QSR Media. The author was not remunerated for this article.

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