Subway receives Most Satisfied Customer Award from Canstar Blue
Wins award three years in a row, beating Hungry Jack's, KFC and McDonald's, among others.
Based on a survey consisting of 2,000 Australians, Subway achieved five-star ratings in eight categories, which includes taste of food, quality of ingredients, value for money and overall satisfaction.
Other categories it aced include variety of food choices, variety of healthy options, speed of food preparation and customer service.
“We are delighted that customers have rated Subway as the number one QSR three years in a row. This award is a result of the hard work our franchisees and Sandwich Artists put in every day to deliver the best customer experience in the industry,” said Brian Tap, Regional Director, Subway Systems Australia.
“Offering a great choice of tasty subs made with freshly baked bread, quality salad ingredients and prepared right in front of you, really sets us apart. We’re confident customers will keep coming back for our awesome subs that are made just the way they want and we are committed to continuing to deliver a great customer experience, delivering on our promise.”
“In a hugely competitive industry, Australians are spoilt for choice when it comes to deciding where to eat, so for Subway to achieve our Most Satisfied Customers Award for a third year in a row is a truly fantastic achievement,” said Megan Doyle, Canstar Blue Business Unit Leader. “And to do it with five-star ratings across the board is a great endorsement of the Subway brand.
“The restaurants that our respondents perceived to offer the most healthy food choices fared particularly well in our survey. But it’s not just the taste of food and value for money that keeps Australians coming back, as our findings show that factors like the speed of food preparation and customer services are also very important to consumers,” she added.
