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COMMUNITY | Staff Reporter, Australia
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Cold Rock Penrith brings out game face for competition

Will they be the 2011 Penrith Local Business Award champions for the third year in a row?

According to a release, husband and wife teams Paul and Rosa O’Neill and Hayden and Sheryl Ramsey will find out next week whether they are the 2011 Penrith Local Business Award champions for the third year in a row.

The jointly owned Cold Rock Penrith store has taken out the fast food/takeaway category since it opened in September 2008.

Store co-owner Hayden Ramsey said he expected some tough competition this year.

“The categories are slightly different this year, so we’ll be up against more competitors and it should be a bit tougher,” Mr Ramsey said.

“But we’ve maintained the same quality store since we opened so we’re confident we can deliver some good competition.”

The finalists were selected by a customer voting system based on store presentation, product range and quality, value for money and customer service.

A judging panel will select the winner based on a questionnaire and a mystery shopper test.

Mr Ramsey said the Cold Rock concept made their store a winner.

“We’re very proud of the quality of the Cold Rock product, and Penrith is seen as being a benchmark in customer service,” Mr Ramsey said.

“Half of our staff has been here since day one – we’ve watched them get their car licences and university acceptances – and they now mentor the younger staff.”

Cold Rock Penrith is up against Michelangelo’s, Panthers Pizza and Kebab, Wendy’s Emu Plains, Gourmet Monterey Centro Nepean, Donut King Centro Nepean and Southlands Pizza.

The winner will be announced at Penrith Panthers Leagues Club on Wednesday, 24 August 2011.
The Cold Rock premise is the “create your own” experience of adding chocolate, fruit, nut, and lolly “mix-ins” into ice cream. The creation is then mixed together on a refrigerated granite slab, with more than 3000 flavour combinations possible.

Cold Rock Penrith offers 24 ice creams, two sorbets and dozens of mix-ins.

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