Franchise Redress, however, claims Bannister Law did not make contact with RFG franchisees.
The law firm that dropped a potential class action against Retail Food Group came to a conclusion without "viewing much of the evidence," a number of franchisees reportedly told Franchise Redress.
Earlier this week, Bannister Law said in a letter to applicants that they will not be continuing these investigations against the group.
"On a number of occasions, RFG franchisees informed us they attempted to make contact with Bannister Law to pass on evidence that would assist investigations. These franchisees said they never received a response from Bannister Law," Franchise Redress said in a statement.
Franchise Redress, who was publicly affiliated with the law firm in their investigations, also claims that they did not get any response to their attempts to set meetings with people "who could provide evidence" that would assist the class action.
"Bannister Law engaged Franchise Redress at the outset to provide consulting services alongside their investigation into the potential class action but for reasons unknown to us, our communication was often not responded to despite our efforts," the statement added.
Franchise Redress says they are now exploring other options for the hundreds of RFG franchisees "in the hopes that they can be compensated and begin rebuilding their lives."
Meanwhile, newly-appointed CEO Richard Hinson announced through RFG's YouTube page that they will conduct a roadshow for franchisees, where he says he'll share his "vision for the future of the brand" and for the upcoming plans for their brands such as Michel's Pattiserie and Gloria Jean's Coffees.
“I firmly believe for RFG to be successful, you need to be successful,” he said.
Hinson also said the roadshow events would also be a forum for "open and honest feedback" from their franchisees.
View the full clip below:
Do you know more about this story? Contact us anonymously through this link.