Pizza Hut releases statement on overcharging of online delivery fees

The issue was found to be with the credit card processing system.

Pizza Hut Australia released the following statement, "Last night the Pizza Hut Australia online ordering platform experienced some technical issues, which caused problems with a number of customers’ orders and caused a bottleneck in the ordering system.

The technical issues have been resolved and we have reached out to every customer affected and full refunds/voids have been put in place.

The issue was found to be with the credit card processing system not recognising and registering the orders. At no point was any customer data at risk and there were no security breaches.

Pizza Hut takes customer service very seriously and apologises sincerely for any inconvenience caused to our loyal customers. If you had any issues last night, please contact us at [email protected] and we will personally get in touch to resolve the issue.

Pizza Hut has a clear issues escalation process in place and we will be talking to all the stores affected on Sunday night."

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