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Digitalisation key to preserving customer loyalty

Addressing gaps in brand consistency can strengthen customer loyalty.

Event News

Digitalisation key to preserving customer loyalty

Addressing gaps in brand consistency can strengthen customer loyalty.

Event News

QSRs battle for prime drive-thru areas

More chains access customer data, including delivery locations, through their own apps.

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What’s changing in Australia’s foodservice industry?

Julia Illera, Research Manager at Euromonitor International, shares her insights.

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Meet the new CEO of Mad Mex

Cameron Fincher was previously the COO of KFC South Pacific.

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Dave’s Hot Chicken eyes China, Southeast Asia expansion

The brand is reportedly exploring a potential sale valued at $1b.

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Gong cha rides ‘blind box’ craze with POP MART tie-up

The tea company is targeting Gen Alphas by creating social media buzz.

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Carl's Jr eyes Aussie expansion after master franchise setback

The brand has five new restaurants set to open in the next 18 months.

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Lord of the Fries founders say farewell to the brand

Scott Raggat is appointed as CEO, and Mark's brother Sam Koronczyk will be the Chief Operating Officer.

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Sushi Izu goes solo

Australia’s biggest sushi retailer will open its first suburban store outside Woolworths this month.

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Tam Jai uses Australia as launchpad to Western markets

The restaurant chain seeks to expand to the UK, Europe, the US, and Canada.

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El Jannah to shake up ‘stagnant’ breakfast market

The Aussie fast-food chain is banking on its Lebanese heritage to offer something better.

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Mr. Charlie’s is more than just a ‘vegan McDonald’s’

The plant-based fast-food chain promises that its food tastes as good as meat.

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Hungry Jack’s, Macca’s vying for Aussies’ morning dollars, analyst says

Restaurants with competitive prices and a drive-thru service will get an advantage.

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Soul Origin to launch 35 coffee-focused rebranded restaurants by 2025

The new design was the result of two years of research and customer feedback.

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OOSHMAN rebrands to stand out in crowded market

The Sydney-based modern Lebanese chain found itself lost in a sea of similarly named restaurants.

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Meet Ollie, Oliver’s AI drive-thru Aussie assistant

There are already plans to take it to the restaurant chain’s self-service kiosks.

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US gourmet cookie brand Crumbl eyes 15 stores down under

The brand is currently planning to open its first one in Sydney.

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