Contributors
Therese Frangie
Therese is the CEO of Mad Mex where she is known for her exceptional leadership skills in building and leading a culture of excellence and la Familia. With over two decades of experience in the Quick Service Restaurant (QSR) industry, Therese has worked for renowned brands such as KFC, Starbucks, and Oporto. She is a proud mother of three beautiful girls, advocates for mothers in the workforce and focuses on promoting work-life balance, efficiency and managing decision fatigue.
Tim McDonald
Tim McDonald is a Partner of Moray & Agnew Lawyers. Tim leads the Workplace practice. With 20 years’ experience he provides his clients with the full range of workplace relations, human resources and employment advisory services.
Tony Ibbotson
Tony has been eating food for his entire life but it was only 15 years ago that he combined his love of eating with design in the creation of The Creative Method. Off the back of the creation and success of Guzman y Gomez, The Creative Method have become specialists in bringing stories to life and creating customer engagement through brand experience in the food and drink space.
Tony’s role at the Creative Method is Managing Director and Creative Director. His philosophy is simple: Big ideas, a twist of humour, well-crafted executions and a stiff drink to wash it all down when all is said and done.
Vicky Lalwani
Vick Lalwani is the General Manager at Adrenalin, a leading digital product agency. He leads cross-functional teams across design, technology, growth and delivery to help ambitious brands launch and optimise digital platforms that drive measurable business impact. Vick has over 20 years of experience partnering with some of Australia’s largest brands to deliver complex digital implementations and transformation programs that enable growth, enhance customer experience and support long-term business goals at scale.
Victoria Davidson
Victoria Davis an NMAS accredited mediator and has a corporate and commercial legal background. She has extensive experience running a small business where she has gained a deep understanding of the pressures and concerns business owners and operators face.
Commentary
How QSRs are redesigning service for Sydney’s busiest nights