TECHNOLOGY | Staff Reporter, Australia

Oliver's Real Food continues technology plan with new self-ordering and payment kiosks

Their first kiosk recently arrived in their Wyong Northbound store.

Oliver's Real Food has pressed on with their technology plan by unveiling their self-ordering and payment kiosks.

With the first units operational in the Wyong NSW store, the healthy options brand aims to reduce queuing times and speed up ordering for customers and complement the in‐person counter ordering systems in place.

All data gathered is integrated back into their "OliVerse" technology engine in order to create "a more engaging and exceptional customer experience over time."

Greg Madigan, CEO of Oliver’s, said

“I am excited to see this new technology introduced to the customer service environment at Oliver’s. Our in‐house Technology team has done an outstanding job to develop and test the kiosks and we expect that this will make the service experience at Oliver’s faster and easier. Of course, face‐to‐face counter service is still available for those that prefer that option,” Greg Madigan, CEO of Oliver’s, said in an announcement.

Their Kiosk Release 2.0 is expected in the coming weeks and will include enhancements to Oliver’s user design experience, including customers having recommendations given based on dietary needs, including Vegetarian, Vegan and Gluten Free options.

This announcement preceded their recent release of second quarterly earnings, with AUD $8.5 million in revenue for the quarter ending June 30. They, however, reported a loss of almost 1.3 million in net cash due to operating activities.

Per their report, revenue for the year to date almost reached $37 million.

(Photo credit: Oliver's Real Food Facebook page)

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