Subway addresses Footlong issue

This is in response to a complaint about a ‘short’ Footlong.

In a statement Subway said:

Each Subway® restaurant freshly bakes bread in-store every day. We use bread forms that are approximately 30cm in length, however, due to the natural baking process, slight variations in the length of the final product can happen.

“Subway Footlong®” has been registered as a trademark and is a description of the sandwich only; length of the final baked product cannot be assured due to this natural baking process. We have policies and procedures in place to ensure that our products are consistent no matter which Subway® restaurant you visit.

The photo of a Subway® sandwich that you referenced is not baked to our standards. We believe in this case that our procedures were unfortunately not followed.