HUMAN RESOURCES | Staff Reporter, Australia

Retail Food Group expands field services team for franchisee support

Close to 1,000 applied for 30 field-based roles, the company reports.

Aiming to improve franchisee support across their network, the Retail Food Group (RFG) announced that they are increasing the number of in-field support roles to 88.

The company says that “close to 1,000 applicants” have applied for 30 field-based roles in order to support franchisees across Australia.

“We are not only increasing the number of in-field support representatives but are committed to training those staff to deliver as higher quality support as possible. We must hold ourselves accountable to the success of our franchise partners,” new group CEO Richard Hinson said in a statement, adding that there will now be one in-field Area Manager for every 16 stores in their network through this initiative.

The group also says that both comprehensive in-store training and training through RFG’s academy are already underway following consultation with Franchise Advisory Council members who represent franchisees.

The announcement is reportedly in response to recommendations following the company’s recent whole of business review, aiming to focus on lifting the quality of RFG’s domestic franchise business.

Screening of applicants are currently underway, with RFG expecting this process to be complete by the end of June.

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