FRANCHISING | Staff Reporter, Australia

Retail Food Group speaks out against A Current Affair's story

Find out what RFG said in a statement.

RFG is Australia’s largest multi-brand retail food franchisor and is proud to support numerous small businesses across Australia.

We remain committed to the livelihood and profitability of each and every one of our franchise partners, as our futures are interlinked: if they succeed, then so do we.

More than that, we are also appreciative of the incredible role all of our franchisees play in their community as employers and providers of great products which enrich the lives of our customers.

We ask that the Australian public continue to support them, especially during this time when retail conditions are challenging. The story that aired on A Current Affair last night does not reflect these points, nor do we consider it an accurate representation of our Brand Systems or the support we provide to our franchisee community.

We are also disappointed that A Current Affair chose only to contact us yesterday for comment after they had already started promoting their story, and then only following approaches from RFG requesting details about the story. In addition, although their story appears to have been in development for some time, it essentially regurgitated allegations previously raised by other media outlets which RFG has already rejected.

Ultimately there are many successful franchisees operating within our networks. That said, we appreciate that in this challenging retail market we can improve the support we provide to each of them.

We are committed to making this happen, and have taken, and continue to take, numerous steps to improve outcomes for our franchisee community.

We look forward to unveiling these initiatives in the future, and sharing more of the positive stories that exist within our network so that the Australian public can appreciate that there are two sides to every story, and realise our genuine commitment to our franchisees’ future success.

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