Contributors

Jess Aloi

Jess Aloi leads the Go To Market team for Square in Australia, and is responsible for the growth and profitability of Square in this market. Jess is an enterprise leader, a change agent and a strong believer in the power of technology to help the hospo industry thrive in Australia.

John Moyes

International franchise consultant

Mobile:  +61433386314

Josh Franklin

Josh Franklin has more than 20 years of experience leading cutting edge food & beverage, retail and payments technology startups, scale-ups and global multi-nationals. Josh has a wealth of industry knowledge and experience in everything from POS Systems to omni-channel payment solutions and is deeply passionate about removing the complexity from this often fragmented space.

Kari Hensien

As Senior Vice President of Quality Management at FranConnect, Kari is responsible for the overall strategy, vision and execution of RizePoint, FranConnect’s quality assurance software solution. Kari works to ensure RizePoint is a dedicated partner in helping customers drive continuous improvement to product quality and client experiences.

Previously Kari has had over 25 years of software product and customer leadership positions at Workfront, Optimum Energy, and Microsoft to name a few.

Kevin Jacobo

Kim Ang

Lorelle Frazer

Professor Lorelle Frazer is Director of Griffith University’s Asia-Pacific Centre for Franchising Excellence and one of the world’s leading franchise researchers and educators. Lorelle has been actively involved in franchising research and sectoral policy initiatives for more than 15 years. She also lectures in franchising and is a member of the Australian Competition and Consumer Commission Franchising Consultative Panel. Her research is often used to inform sector policy and in 2010 Lorelle was awarded the Franchise Council of Australia’s national Contribution to Franchising Award.

Asia-Pacific Centre for Franchising Excellence

 Griffith University’s Asia-Pacific Centre for Franchising Excellence aims to drive franchise sector best practice through practical, independent research and education. Visit the Centre’s website at: www.franchise.edu.au

Luis Bastos

Luis Bastos is a data-driven strategist at Rapida, specialising in helping QSR businesses leverage their customer data. With expertise in data warehousing and AI-powered solutions, he empowers restaurants to apply machine learning models to get the most out of their data, optimise their operations, and build lasting customer relationships.

Luke Irving

Luke Irving is the CEO and founder of Fingermark.

Marc Rackett

Marc Rackett is the Head of Customer Success for Fingermark.