Contributors
Kari Hensien
As Senior Vice President of Quality Management at FranConnect, Kari is responsible for the overall strategy, vision and execution of RizePoint, FranConnect’s quality assurance software solution. Kari works to ensure RizePoint is a dedicated partner in helping customers drive continuous improvement to product quality and client experiences.
Previously Kari has had over 25 years of software product and customer leadership positions at Workfront, Optimum Energy, and Microsoft to name a few.
Lorelle Frazer
Professor Lorelle Frazer is Director of Griffith University’s Asia-Pacific Centre for Franchising Excellence and one of the world’s leading franchise researchers and educators. Lorelle has been actively involved in franchising research and sectoral policy initiatives for more than 15 years. She also lectures in franchising and is a member of the Australian Competition and Consumer Commission Franchising Consultative Panel. Her research is often used to inform sector policy and in 2010 Lorelle was awarded the Franchise Council of Australia’s national Contribution to Franchising Award.
Asia-Pacific Centre for Franchising Excellence
Griffith University’s Asia-Pacific Centre for Franchising Excellence aims to drive franchise sector best practice through practical, independent research and education. Visit the Centre’s website at: www.franchise.edu.au
Luis Bastos
Luis Bastos is a data-driven strategist at Rapida, specialising in helping QSR businesses leverage their customer data. With expertise in data warehousing and AI-powered solutions, he empowers restaurants to apply machine learning models to get the most out of their data, optimise their operations, and build lasting customer relationships.
Matt Caldicott
Matt Caldicott is a high-achieving senior leader with proven success in strategic, financial and operational management of high-growth tech and scale-up businesses. He has held senior leadership roles at a range of multinational organisations including EY, and PwC with extensive experience leading sales, operations and finance teams.
As the CFOO, Matt is responsible for all US and Australian go-to-market activities for Zapid Hire, including strategy, sales, customer success, finance and the continued growth of the Zapid Hire product.
Matt Fickling
Matt Fickling is the Chief Commercial Officer at Motto Motto Japanese, leaders in Japanese casual dining and previously Chief Executive Officer at Huxtaburger. Matt is crazy about creating enterprise value through people. Getting the structure right, putting in plans to grow revenue, lower costs and improve profitability by finding, servicing and retaining more customers.
Matt Forman
Matt Forman is a digital entrepreneur and start-up mentor. He is currently the Managing Director at Traffika and a Director at HEARIS, a Social Media Management Software company. You can connect with Matt on LinkedIn or follow him on Google+
Matt Popkes
Hailing from Portland, Oregon USA, Matt Popkes is the Head of Strategy for The Brand Agency’s Perth HQ. A digital specialist, Matt relocated to Perth bringing 14 years of
digital strategy experience, leading key initiatives for brands like Nike, Yamaha and Taco Bell.
In QSR, Matt helped lead major efforts in data management, segmentation, content personalisation, and re-platforming for Yum Brands/Taco Bell. In Perth, Matt leads a strategic comms team working closely with clients throughout Australia in key sectors of government, public utility, travel and retail.
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