Contributors
Michael Gillespie
Michael Gillespie is the Group Chief Digital and Technology Officer for Domino’s Pizza Enterprises Limited (DPE), overseeing the Digital and Information Technology teams.
In this role, Michael is responsible for overseeing the IT, ecommerce and key digital marketing functions across DPE’s seven markets – Australia, New Zealand, Belgium, France, The Netherlands, Japan and Germany.
Michael holds a Bachelor of Commerce, majoring in marketing, from Griffith University, where he received three consecutive Annual Griffith Awards for Academic Excellence during his degree. He also attended the Stanford d.school where he completed a design thinking course to help the business unlock new ideas.
With more than 18 years’ experience in online marketing and digital strategy, Michael continues to adopt a forward-thinking approach, with extensive knowledge of the online space, to ultimately build sales momentum.
Michael’s experience with the Domino’s brand spans almost a decade. During this time, his vision and commitment have helped Domino’s transform into Australia’s most sophisticated online and digital retailer, with several advanced online ordering platforms and online initiatives.
Through Michael’s leadership, Domino’s has rolled out DPE’s global online ordering platform into its seven markets, while also driving digital sales growth and efficiencies.
He has achieved a number of world firsts in social media and online ordering including managing DRU (Domino’s Robotic Unit) Deliveries, DRU Drone by Flirtey New Zealand delivery in November 2016, Domino’s iPhone App launch in 2009 which reached the number one position in Apple’s App Store and launching Domino’s Virtual Assistant DRU Assist.
Michael works closely with influential global companies to develop best practices and is seen as a leader in the online space.
Before Domino’s, Michael worked at Virgin Blue (Virgin Australia), Australian Insurance Holdings (Budget Direct) and QBD The Bookshop.
Michel van Aalten
Michel van Aalten is the AUNZ country manager of Adyen. Adyen (AMS: ADYEN) is the payments platform of choice for many of the world’s leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods.
With offices across the world, Adyen serves customers including Facebook, Uber, Spotify, Bonobos, L'Oréal, Lorna Jane, the Cotton On Group, Hungry Jack’s, Nando’s, Freelancer.com, Easi, Budgy Smuggler, Movember, Showpo, Rodd & Gunn, and Jurlique.
Michele Herson
Managing Director of Herson Communication Services Pty Limited, Michele Herson is a specialist in Franchise Recruitment Marketing, Sponsorships and Strategic Alliances, Exhibition and Event Management, National Marketing and Public Relations campaigns, Video Production and Media Training.
Website address: www.hersons.com.au.
Telephone: (02) 9029 2901.
Mike Padden
Mike has been in franchising for thirty years and has mostly seen the good, occasionally the bad and very rarely the downright silly.
FRANCHISE SYSTEMS GROUP
m: 0400 114 154
Mimmo Lubrano
Mimmo Lubrano is the CEO of Sandhurst Fine Foods and has been working alongside his brother Ray for the past 28 years.
Years of experience gives Mimmo his in-depth knowledge and understanding of food cultures and products from across the globe and foodservice in general. He is an extremely accomplished presenter and loves to share his knowledge, so it’s no surprise to see him speaking on stage at industry events and masterclasses.
Nathan Quigley
Nathan Quigley is an Associate Director of Crossman Communications (Sydney). Nathan has 15 years international Public Relations (PR) experience, working in senior strategic roles on some of the world’s most high profile QSR and FMCG brands. Award winning, he has proven expertise in the issues management, consumer and CSR practice areas of PR.
Paola Tanner
Paola Tanner is the director of Fuse. Fuse is an agency wholly dedicated to helping franchise chains achieve excellence in marketing implementation across all channels. FUSE is launching a new system in November to address all 5 points discussed in this article. Fuse clients get free use of the Fuse online portal to execute their marketing at local and national level both in traditional and digital channels.
Paul Sharpe
Paul Sharpe is the General Manager of Australia/New Zealand at FranConnect. Paul is responsible for all go-to-market activities for FranConnect in ANZ including strategy, sales, customer success, and the continued growth of all FranConnect product lines in ANZ.
A creative business and sales leader with demonstrated capability in transforming and building high-performing teams within the B2B Information Technology Services sector, Paul has also held senior leadership roles at Nexon, IBM, Samsung, and NTT Ltd, with extensive experience leading sales, product, and marketing teams.
Peter Buckingham
Peter Buckingham is the Managing Director of Spectrum Analysis Australia Pty Ltd, a Melbourne based mapping and statistics consultancy, a Certified Management Consultant, and Victorian Chapter President of the Institute of Management Consultants.
