KFC halts in-restaurant dining operations amidst COVID-19 outbreak

It will now only offer drive-thru, pickup and delivery.

Amidst COVID-19 initiatives introduced across the country, KFC announced it will suspend in-restaurant dining facilities in Australia and only offer drive-thru, pickup and delivery to support social distancing in the community.

All staff will undergo compulsory COVID-19 training on increased safety measures and hygiene standards, compulsory use of hand sanitiser after every cash transaction, increased and “above industry standard” frequency of handwashing, and expand health and hygiene procedures

KFC will also encourage customers to use cashless payment options and will be trialling a ‘kerbside service’ where restaurant team members will deliver click and collect orders to their car parks.

“We have been closely monitoring the COVID-19 situation and know that social distancing is key to minimising the spread of the disease which is why we’re making a few changes,” KFC ANZ CEO Nikki Lawson said in their announcement.

“For all of our restaurant teams, we’ve introduced a question (on our clock in system) that asks them if they have checked their temperature and if they feel ok to start their shift, and we’ll continue to communicate our health and safety measures with our teams and their parents/guardians to ensure their well-being.”