COMMUNITY | Staff Reporter, Australia

Deliveroo forms rider advisory panel

The ten-person panel intends to give riders “independent representation and a voice on safety issues”.

Deliveroo announced the formation of a new rider advisory panel, designed to contribute by proposing new safety initiatives directly to senior staff from the food delivery platform.

The ten-person panel was elected from across Australia who will connect regularly via monthly video conferences and an annual face-to-face workshop in Melbourne.

Deliveroo says proposed initiatives will be considered and could then form part of the company’s approach to rider safety or could form a platform to advocate to industry and government for improved road safety.

“When we’re speaking with our riders, they are telling us about road quality and access to cycling infrastructure among many other safety issues. That is why we are taking action,” Deliveroo Australia operations head Jodi Ingham said.

Safety concerns raised by riders during the application phase for the panel also include access to bike repair and advice on safety equipment, adequate street lighting at night, road safety awareness education for riders, and a reporting system for riders who witness accidents or hazards on the road.

Deliveroo says it will consider how it can address these issues and others raised by the Panel through its app, directly with riders, or through partner organisations like the Amy Gillett Foundation.

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