QSR technology

What does the restaurant of the future look like? If trends emerging out of the pandemic are to be an indication, the restaurant of the future will rely heavily on digital solutions and traffic to drive sales. Whether in the form of a mobile app, drive-thru technology, or in-store kiosks, these digital solutions – which were a mere nice-to-have a few years ago – now spell the difference between success and failure for QSRs in a post-COVID world.

Efficiency has always been a hot topic in the QSR industry and brands exert their utmost effort in driving efficiency both at the front- and back-of-house. Over the past year, COVID-19 not only redefined efficiency but also forced QSRs to reorganise their priorities given the pressing need to provide customers with safe and effective means of placing and receiving their orders.

From helping restaurants bust queues to increasing kitchen efficiency and improving order accuracy, self-service kiosks are fast getting a bigger share of the QSR pie.