Adyen

When used strategically, technology can be of tremendous help for QSRs.

Discover how Adyen provided Grill'd with a single view of their entire business.

With the increasing number of ways to pay for goods and services, it is also becoming more difficult for Australian QSRs to keep up with all of the emerging payment methods. Business owners must adapt quickly as today’s customers expect to be able to pay in any way they please.

As the pandemic accelerated the QSR industry’s pivot to digital, brands’ ability to offer a seamless customer experience across online and offline touchpoints has proven to be a critical success factor.

Over the past year, contactless payments have played a critical role in helping the restaurant industry maintain hygienic and secure operations. Now, more than ever, consumers want the pleasure of making a purchase without any safety concerns. What’s more, they expect businesses to meet the hygiene and security standards mandated by their governments, and to act with agility as rules change.

COVID-19 fast-tracked the adoption of contactless payments around the world, but Australia’s quick service restaurants (QSRs) remain in a bind on the alternative payment method (APM) that best fits their business.