Technology

Will QR codes become a mainstay in post-pandemic dining?
20 Oct 20
Chains are finding them an effective niche amidst a no-touch reality.
Domino's launches “Call on Arrival” service
15 Sep 20
The service features an automated voice call that is triggered within 600 metres of a customer’s address.
Nando's partners with DoorDash to launch own delivery service
15 Sep 20
The move also allows the fast casual chain access to insights to consumer preferences and behaviours.
Sydney's Rouse Hill Town Centre now offering click and collect service
14 Sep 20
Orders will be collected at the eatery's counter or designated pick-up bays.
Pizza Hut banks on flexible payments with Zip Co partnership
8 Sep 20
The pizza chain teased more initiatives to “modernise the brand”.
How to know you're ready for your own food delivery app
31 Aug 20
During COVID-19, food delivery has boomed.
Chatime sees secret menus, feedback mechanisms as means to prevent app fatigue
14 Aug 20
The bubble tea chain has 650,000 users registered in their Loyal-Tea app.
Deliveroo launches contactless dine-in platform
12 Aug 20
The platform will not get any commission from restaurants who use the ‘Table Service’ feature.
Roll'd aims to have drone delivery within next five years
10 Aug 20
The Vietnamese chain will open 12 stores that are more geared towards delivery.
San Churro launches in-app delivery service
3 Aug 20
The dessert chain offered free delivery to celebrate the launch.
Ferguson Plarre Bakehouses bolsters digital experience with revamped website
3 Aug 20
The chain recently opened its 81st store.
Menulog refreshes brand look, eyes regional footprint expansion
14 Jul 20
The move is said to be underpinned by a “continued commitment” to local communities.
San Churro's latest tech partnerships reveal chain's vision towards personalised digital experiences
6 Jul 20
Founder Giro Maurici sees menu engineering as part of their accelerated digital roadmap.
Deliveroo sees 37% growth in corporate voucher sales
1 Jul 20
More employers are paying for employees’ meals to support them through the lockdown.
Domino's NZ opts for electric bikes as delivery orders rise
1 Jul 20
The bikes are connected to a cloud-based vehicle management system.
San Churro revamps membership programme, launches new direct delivery service
15 Jun 20
The chain also revealed an upcoming partnership with Google.
DoorDash expands to Brisbane
9 Jun 20
This is the platform's third metro city launch in the country.
TGI Fridays operator launches contactless tap-to-order system
3 Jun 20
The tech was designed in-house.
DoorDash launches Weblinks programme, ‘Saturdays' initiative
2 Jun 20
Restaurants with 5 or fewer locations will benefit from 0% commission until end-2020.
Hungry Jack's widens delivery reach with Uber Eats partnership
13 May 20
The chain is seeing rapid growth in online orders amidst the pandemic.
Technology in the time of COVID-19
11 May 20
If someone had told me in February this year that in a month’s time I would be leading a department that supports technology in 2,500+...
Food trucks get support with ‘Where The Truck' app
11 May 20
The app’s new features enable food trucks to safely serve local communities during the lockdown.
Deliveroo launches virtual platform for delis, specialty groceries
11 May 20
Its ‘Deli’ service already has more than 22 restaurant and food businesses onboard.
Voucher-driven social enterprise project to support businesses launched
8 May 20
The initiative allows businesses to secure cash flow amidst the lockdown.
HERE offers free delivery software for SMEs
3 May 20
The service utilises live navigation maps and traffic data.
7-Eleven launches delivery service in Melbourne
20 Apr 20
The service was developed with Tipple.
Deliveroo expands free online courses for riders' families
20 Apr 20
The initiative now allows them to access 700 free online courses on OpenClassrooms.
More McDonald's outlets to deliver via Menulog
9 Apr 20
McDelivery will remain contact-free.
Grill'd partners with DoorDash to launch own delivery service
3 Apr 20
The chain has 138 restaurants across the country.
From disruptors to frontliners: how Menulog, Uber Eats and Deliveroo are engaging restaurants amidst COVID-19 crisis
24 Mar 20
The nation’s three largest delivery platforms detail strategies in supporting operators and riders.
The Coffee Club makes basic staples available via delivery
23 Mar 20
The chain’s ‘Care Kits’ are now available to order via Uber Eats.
Bust the queue: why payments are the key to keeping QSR customers happy
9 Mar 20
(Editor's Note: This contributed piece has been lightly edited for clarity.) Quick service restaurants (QSR) are in a tough...
Pizza Hut continues digital transformation with Apple Pay integration
2 Mar 20
The year also marks the chain’s 50th anniversary in Australia.
McDonald's bolsters delivery reach with Deliveroo partnership
12 Feb 20
Customers will be able to order from the full menus, excluding specific limited time offers.
McDonald's bets on gamification with Mini Games launch
5 Feb 20
The games are played on the mymacca’s app.
KFC's drive-thru-only concept comes to South Australia
27 Jan 20
The outlet also features a walk-up kiosk for customers coming in without vehicles.
Domino's, Boost Juice, Pizza Hut amongst brands available via Google's new ordering service
18 Dec 19
The new feature in Google Search and Maps also allows customers to reorder their go-to meals.
The Cheesecake Shop plans solar panel rollout
16 Dec 19
The chain has already installed a 99KW solar panel system at their Sydney warehouse and office.
The Coffee Club taps customer feedback management company to improve database
5 Dec 19
The coffee chain now has access to an AI engine to perform text analytics on unstructured datasets.
Poked launches loyalty app, environmental initiative
5 Dec 19
The chain currently in nine locations across Melbourne and Sydney.

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