As Head of Innovation at JWT Atlanta, Charles Ogilvie brings more than 20 years of global experience in innovation, spanning from retail and hospitality technology, mobile, satellite and terrestrial communications, aviation, FinTech and interactive platform architecture, content & analytics to traditional entertainment. In addition to client-side agency management, Charles has also developed, negotiated and executed interactive content deals with major brands such as Google, Land Rover, Virgin Atlantic and others.
Previously, he has served multi-million dollar startup and corporate efforts, including leading the design and execution of the award winning guest-engagement system, Red, as the Founding Director of Inflight Entertainment & Partnerships at Virgin America. He brought Seatback Food and Drink Ordering, payment processing and settlement and a cashless cabin to the skies, made seat upgrades, lounge access upgrades, and seat changes and other reservation system functionality easier on Virgin’s hospitality kiosks and on other platforms, made WiFi an expectation as well as a tool for crew optimization, and helped rethink legacy B2C and B2B models.
He has held numerous executive roles including VP Asia Pacific at Zodiac Aerospace Inflight Innovations, Executive Director of Business Development in Silicon Valley and Executive Director of China at Panasonic Avionics. At Panasonic, he was responsible for running Panasonic Avionics’ China Region and developing and managing its’ strategy for China and was posted in Shanghai, Hong Kong and Singapore.
13/02/18 | Why the recent deal with KFC, Taco Bell, and Grubhub is so appealing for the entire food delivery industry 122 views
Christina helps food retailers keep customers. She advocates for optimising existing customers to generate future profits. She is the Customer Retention Strategist at Loyalty Tribe Marketing, a boutique-marketing agency that specialises in the food retail sector.
10/04/18 | The rise of the customer experience king 230 views
Stephen is the Director of Employee Relations Strategies Pty Ltd (ER Strategies), which he established in 1999. Stephen has over 35 years experience in employee relations, industrial relations and human resource management and has held senior ER roles in the fast food, clubs, fast moving consumer goods, timber, power, construction and metal industries.
ER Strategies offers specialist employee relations services, including preventing and resolving employee issues, and enterprise bargaining in the franchise and other sectors. ERS counts amongst its ongoing retainer clients major franchise brands such as KFC, Pizza Hut, 7-Eleven, Hungry Jacks, Craveable Brands, Nando's, GyG, Yellow Brick Road, and Roll'd amongst others.
19/02/18 | Is enterprise bargaining really dead? 77 views