Integrating systems with a trusted partner reaps benefits for QSRs

Working with a trusted partner is key to effective integration, development, and support.

With QSRs in Australia recovering from the pandemic, many brands are emerging stronger than ever with new menu items, technology upgrades, and innovative ways to reach their customers.

However, many QSRs remain at a loss when it comes to their IT needs. Challenges in delivery partner integration, customer experience, menu management, and development support plague brands and prevent them from taking their business to the next level.

For example, without an integrated POS system, orders often need to be retyped into the delivery partner's system. This leads to increased labour costs, mistakes, and reduced customer service.

Additionally, disconnected menus lead to wasted time managing them across multiple internal and external systems. This is a tedious and unnecessary process that can introduce service errors, and takes away from time that could be spent more productively.

Finally, without sufficient support and development, QSRs are unable to take advantage of new technology and trends. This limits their ability to provide the best possible experience for their customers.

QSRs can start to address these challenges by working with a partner that specialises in QSR IT. Integration, development, and support are key areas that such a partner can help with.

The benefits of IT integration

QSRs that integrate their various functions and technologies can reap the benefits of a more efficient operation and a consistent customer experience across all touchpoints.

An integrated system means that orders from delivery partners, such as Uber Eats or Menulog, are automatically sent to the kitchen and all the way through to reporting and accounting. This not only saves time, but also reduces the chances of human error. These integrations also allow QSRs to offer a loyalty program that can be used across all touchpoints, further enhancing the customer experience.

When it comes to QSRs in Australia, an integrated system is the way to go. Partnering with a company that specialises in QSR integrations, such as Redcat, can help brands make the most of their technology investments and stay ahead of the competition.

Working with a trusted partner

Redcat is an all-in-one hospitality platform with leading accounting, rostering, CRM, delivery aggregation and payments integrations. In other words, it's a one-stop-shop for QSRs who want to streamline their operations and keep track of their data in one central place.

What's more, an end-to-end platform with native functionality and best-of-breed integrations provides QSRs with a cohort of like-minded customers. And because the platform is Australia-based, development and support are also local, which means honest and reliable partnerships.

Here are other benefits that Redcat's platform offers QSRs:

1. It allows brands to manage their menus in one central place. This includes the ability to create and manage multiple menus, as well as update prices and descriptions in real-time. Menu management is a breeze with Redcat, which means QSRs can focus on other aspects of their business. The Menu Information Management (MIM) tool also enables QSRs to push menus out to all touchpoints, including online ordering, mobile app, POS, kiosk, Google food ordering, Uber Eats, DoorDash, Deliveroo, and Menulog.

2. It's more than a POS. Redcat's platform also includes loyalty apps, online ordering, QR code ordering, virtual brand management, drive-thru, and kiosks.

3. It offers direct integration with delivery partners. In addition, Redcat's platform integrates with popular delivery partners such as Uber Eats, DoorDash, Deliveroo, and Menulog, making it easy for QSRs to reach their customers wherever they are.

4. It has a white label solution called Redcat Delivery. This allows QSRs to use Redcat's ordering technology and Uber Direct and DoorDash Drive for delivery. This not only saves on delivery costs, but also allows QSRs to use a loyalty program tocommunicate directly with their customers and own the data.

5. It brings all customer touchpoints into one platform. Redcat's platform provides the same user experience across loyalty, gift cards, online ordering, QR code ordering, POS, and kiosk. This means that customers have a consistent experience, no matter how they order.

6. It provides 24/7 Australian-based support. QSRs can rely on Redcat's support team for help with setup, training, and troubleshooting. And because the team is based in Melbourne, QSRs can rest assured that they will always receive prompt and professional assistance.

Conclusion

QSRs that are looking to streamline their operations and offer a consistent customer experience across all touchpoints should consider partnering with a company that specialises in QSR integrations, such as Redcat. Redcat's all-in-one hospitality platform offers QSRs a wide range of benefits, including menu management, direct delivery integrations, white label delivery, and 24/7 support.