Redcat’s hospitality IT platform supports multi-site restaurants and franchises to manage their point of sale, online ordering, loyalty program, kitchen management, delivery partners, QR code ordering and virtual brands within a single system.

Redcat’s core value stems from the end-to-end digital ecosystem. The technology gives QSRs a suite of services to run operations effectively. Redcat’s enterprise-level services include:

  • Loyalty - Loyalty apps and cards, gift cards and in-store messaging
  • Self-service Kiosks – Help bust those queues and improve operational efficiency
  • iOS & Android Apps - Drive loyalty, delivery, and online orders
  • Paperless Kitchen – Speed up multi-stage production, passing orders from one station to the next
  • Delivery - Fixed-cost 3rd party delivery and integration with Uber Eats, Menulog, Deliveroo, Google & DoorDash
  • Online Ordering - Web ordering and Mobile App ordering
  • Drive Thru – Integrated to POS and kitchen
  • Virtual Brands Management - Manage both your Virtual & Physical Brands from a central portal, giving you control over delivery partners, kitchen management, menus and reporting
  • Delivery Driver Manager - Display the status of delivery orders on a screen and the drivers mobile via QR code, showing when the order is ready.
  • QR Code Table Ordering - Give your customers the convenience of QR code ordering and paying from their table.

Redcat works with multi-site hospitality businesses - Nando’s, Grill’d, Boost Juice, Noodle Box, San Churro and other global brands – supplying their technology needs.

For more information, please visit

Integrating systems with a trusted partner reaps benefits for QSRs

Working with a trusted partner is key to effective integration, development, and support.

With QSRs in Australia recovering from the pandemic, many brands are emerging stronger than ever with new menu items, technology upgrades, and innovative ways to reach their customers.

However, many QSRs remain at a loss when it comes to their IT needs. Challenges in delivery partner integration, customer experience, menu management, and development support plague brands and prevent them from taking their business to the next level.

For example, without an integrated POS system, orders often need to be retyped into the delivery partner's system. This leads to increased labour costs, mistakes, and reduced customer service.

Additionally, disconnected menus lead to wasted time managing them across multiple internal and external systems. This is a tedious and unnecessary process that can introduce service errors, and takes away from time that could be spent more productively.

Finally, without sufficient support and development, QSRs are unable to take advantage of new technology and trends. This limits their ability to provide the best possible experience for their customers.

QSRs can start to address these challenges by working with a partner that specialises in QSR IT. Integration, development, and support are key areas that such a partner can help with.

The benefits of IT integration

QSRs that integrate their various functions and technologies can reap the benefits of a more efficient operation and a consistent customer experience across all touchpoints.

An integrated system means that orders from delivery partners, such as Uber Eats or Menulog, are automatically sent to the kitchen and all the way through to reporting and accounting. This not only saves time, but also reduces the chances of human error. These integrations also allow QSRs to offer a loyalty program that can be used across all touchpoints, further enhancing the customer experience.

When it comes to QSRs in Australia, an integrated system is the way to go. Partnering with a company that specialises in QSR integrations, such as Redcat, can help brands make the most of their technology investments and stay ahead of the competition.

Working with a trusted partner

Redcat is an all-in-one hospitality platform with leading accounting, rostering, CRM, delivery aggregation and payments integrations. In other words, it's a one-stop-shop for QSRs who want to streamline their operations and keep track of their data in one central place.

What's more, an end-to-end platform with native functionality and best-of-breed integrations provides QSRs with a cohort of like-minded customers. And because the platform is Australia-based, development and support are also local, which means honest and reliable partnerships.

Here are other benefits that Redcat's platform offers QSRs:

  1. It allows brands to manage their menus in one central place. This includes the ability to create and manage multiple menus, as well as update prices and descriptions in real-time. Menu management is a breeze with Redcat, which means QSRs can focus on other aspects of their business. The Menu Information Management (MIM) tool also enables QSRs to push menus out to all touchpoints, including online ordering, mobile app, POS, kiosk, Google food ordering, Uber Eats, DoorDash, Deliveroo, and Menulog.

  2. It's more than a POS. Redcat's platform also includes loyalty apps, online ordering, QR code ordering, virtual brand management, drive-thru, and kiosks.

  3. It offers direct integration with delivery partners. In addition, Redcat's platform integrates with popular delivery partners such as Uber Eats, DoorDash, Deliveroo, and Menulog, making it easy for QSRs to reach their customers wherever they are.

  4. It has a white label solution called Redcat Delivery. This allows QSRs to use Redcat's ordering technology and Uber Direct and DoorDash Drive for delivery. This not only saves on delivery costs, but also allows QSRs to use a loyalty program tocommunicate directly with their customers and own the data.

  5. It brings all customer touchpoints into one platform. Redcat's platform provides the same user experience across loyalty, gift cards, online ordering, QR code ordering, POS, and kiosk. This means that customers have a consistent experience, no matter how they order.

  6. It provides 24/7 Australian-based support. QSRs can rely on Redcat's support team for help with setup, training, and troubleshooting. And because the team is based in Melbourne, QSRs can rest assured that they will always receive prompt and professional assistance.


QSRs that are looking to streamline their operations and offer a consistent customer experience across all touchpoints should consider partnering with a company that specialises in QSR integrations, such as Redcat. Redcat's all-in-one hospitality platform offers QSRs a wide range of benefits, including menu management, direct delivery integrations, white label delivery, and 24/7 support.

Other Articles

Top Hospo Tech Trends for 2024

As we approach the end of a year, we start to look ahead at what the next year will hold. In 2024, we can be said to be well and truly ‘post-pandemic’, with restaurants open and ‘normality’ restored. But there are lasting legacies from the turmoil of the early 2020s, and changes in the world of QSR and fast casual dining that are set to be permanent.

The rise of AI and how it can help hospitality

Artificial Intelligence (AI) burst into the social consciousness with a bang in late 2022. The technology, which has actually been around for a while, is now taking off dramatically, with an expected growth of over 37% between now and the end of the decade.

Maximising digital wallets for customer loyalty

The link between customer engagement and digital wallets is stronger than ever.

Looking for an IT platform for your QSR? Here are a few tips

A good hospitality IT platform can help overcome old and emerging challenges.

Redcat’s fixed-cost model is transforming QSR deliveries

Streamline your operations and ensure that the food arrives hot and on-time, every time.

Fast forward - the top 10 key QSR trends to watch in 2022

As the world and its restaurants are re-opening, the QSR industry can turn its back on the rollercoaster that was the last 18 months and look forward to exciting times ahead.

The paperless kitchen – how an integrated KMS can streamline operations and enhance customer experience.

Your kitchen is the nerve centre of your hospitality business.  No hospitality business can operate without a kitchen to prepare meals for your customers – whether they’re eating them in your restaurant or in their own home; whether your kitchen is in the restaurant, or whether you operate a ‘dark kitchen’ offsite. The way your kitchen is run can have a direct impact on two of the key drivers of success in hospitality – customer satisfaction and cost efficiency.  

3 workforce trends and how QSRs can cash in

From managing multiple venues to understanding labour costs, there are several opportunities for QSRs.

5 Pain Points QSRs Face Everyday (and How Redcat Can Help)

Delicious food, good service, and fast but accurate order fulfillment are must-haves for any quick service restaurant to spread its charm. And yet, this doesn’t automatically translate into business success and profitability. According to a report by CNBC, approximately 60 percent of new restaurants fail within their first year and nearly 80 percent close their doors before their fifth anniversary.

5 Tips to Protect Your Brand and Customer Data

In today's digital landscape, a strong brand reputation goes beyond just delivering exceptional products or services. Data security is paramount, especially for businesses that handle sensitive customer information. A data breach can be a financial nightmare, erode customer trust in a heartbeat, and even lead to legal trouble.