NCR: The One-Stop Shop for POS Solutions

See why restaurants lean on this industry leading brand to deliver their POS solution requirements.

QSRs might get frustrated in finding the perfect POS solutions provider when they have no idea in the first place what their most urgent requirements are, which is where NCR steps in to guide business owners on what they really need before tailoring a customised system for them.

As one of the leading and most experienced restaurant technology solutions providers in the United States, NCR has brought to Australia its unique value-creation approach to building a POS system.

What this means is that even before the topic of a purchase is even broached, NCR strives to assist a QSR in analyzing the type of solution package – a combination of services, hardware and software – that would improve business parameters: From higher customer satisfaction and better reliability to stronger data security and lower operational costs up to the tune of $500,000 for some clients.

NCR takes into consideration a myriad of factors to customise its POS solution. Customer and staff processes are scrutinised to identify points of improvement, and from there NCR starts building a POS solution that ensures positive and consistent operations.

“We start by working with the QSR operator to better understand its business, its strategic vision and what challenges the operator encounters. This directs us to helping the operator build a solution that is the right fit for its operations – whether that’s basic POS functionality or a more robust technology infrastructure,” says Michael Hopkins, Managing Director Asia Pacific.

There is a palpable difference between a fully tailor-fitted POS solution from NCR versus a standard size-fits-all solution from its competitors. With the NCR value-creation approach, inaccurate order entries are minimised, waiting times and lines are reduced especially during peak traffic, food quality is kept high, and many issues that can lead to wastage and extra costs are identified before they cause trouble.

“NCR looks at each business holistically to help reduce operating costs and increase efficiency as well as respond to the changing nature of consumer interaction,” says Hopkins.

He says that one NCR customer identified $500,000 in annual savings by getting better visibility into an issue it had with its discounts as a percent of total sales exceeding budgeted amounts. With the help of an NCR technology solution, the customer was able to better enforce compliance with established meal policies and reduce discounts as a percent of sales by 70 basis points in less than six months.

Part of what allows NCR to deliver on its value-creation promise is its powerful suite of technological capabilities that spans cloud computing, mobile technology support, and built-for-purpose hardware solutions. These have been continuously honed by adopting the best insights from over 35 countries in which NCR does business, servicing all types of operations from independent restaurant operators to large complex global brands.

“This puts us in the unique position to understand technologies and trends at the global level, while at the same time having local resources focused on the Australia QSR market,” says Hopkins

NCR also increases the extent of enterprise customisability through its special software based on an open architecture. This makes it easy for QSRs to easily integrate new applications and technology. After the initial installation of the POS system, owners and managers can implement hardware and software upgrades down the road to enhance and expand the original investment over time without the costs and limitations of proprietary systems.

“This flexibility can accommodate any restaurant environment and will enable the software to be used with a myriad of peripherals from scales to barcode readers to handheld POS devices,” says Hopkins.

“We do not believe that one solution fits all. It all comes back to finding the right solutions to the specific business challenge that a restaurant business is trying to solve. We pride ourselves in being a ‘one-stop-shop’ not ‘a one solution to fit all.’”