QSR Media Op Central Conference & Awards 2022

*Subject to change

08:30 AM - 09:00 AM Networking Registration

09:00 AM - 09:30 AM Leaders Panel

Our yearly panel discussion for industry movers and shakers provides a fresh pulse of what's going on, with the trends they're witnessing and important viewpoints on timely issues.

Find out from Phil Reed, CEO of Pizza Hut Australia, one of the country's fastest growing QSR brands during the pandemic, Richard Goodman, the new CEO of Foodco, one of the largest food service companies in Australia, and Clint Ault, CEO of Red Rooster, one of Australia's most iconic QSR brands, as they sit down to discuss the challenges and opportunities that lie ahead for the industry.

• Phil Reed, CEO, Pizza Hut Australia
• Richard Goodman, CEO, Foodco
• Clint Ault, CEO, Red Rooster
• Paul Reynish, Global CEO, Gong Cha Global Ltd

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09:30 AM - 10:00 AM Economic Update

How is Australia's economy faring, and what are the future implications? This session aims to give a quick summary of the most important economic news for the industry, with a focus on how it will affect QSR businesses. Carlos Cacho, Chief Economist at Jarden, one of the world's largest independent investment banks, will provide his insights on what we can expect in the coming months.

• Carlos Cacho, Chief Economist, Jarden

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10:00 AM - 10:30 AM Trends Report

Get the latest insights on foodservice trends from The NPD Group, one of the world's leading research firms. This session will cover the latest data on customer behaviour, food and menu trends, and more.

• Sanjev Kangatharan, Director - Australia Foodservice, The NPD Group

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10:30 AM - 11:00 AM CMO Panel

Marketing plays a vital role in any QSR business, and this panel discussion will explore the challenges and opportunities that CMOs face in today's landscape. From brand awareness to digital marketing, our panel of experts will share their insights on what it takes to succeed in the QSR industry.

Chatime is one of the largest bubble tea brands in the world, with over 1,500 stores across more than 30 countries. They will be represented by their CMO, Joanna Robinson. Guzman y Gomez is one of Australia's most popular food chains, with over 100 stores across the country. Lara Thom, their CMO, will be sharing her insights on how the brand has adapted its marketing strategy to stay ahead of the curve.

• Joanna Robinson, CMO, Chatime
• Lara Thom, CMO, Guzman y Gomez

more to come...

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11:00 AM - 11:30 AM Morning Tea

11:30 AM - 12:00 PM The Future of Food Presentation: Alternative Proteins

Alternative patties, lab-grown meat, plant-based burgers... the options for protein are endless and ever-evolving. In this presentation, Michelle Colgrave from the CSIRO, Australia's national science agency, will be discussing the latest developments in alternative proteins, and how they are being used in the food industry today.

• Prof. Michelle Colgrave, Future Protein Lead, CSIRO Agriculture and Food

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12:00 PM - 12:30 PM Founders and Young Entrepreneurs Panel

Hear from a group of successful young entrepreneurs who have made their mark in the food industry. This panel will discuss the challenges and opportunities they have faced in their businesses, and provide insights on what it takes to succeed as a young entrepreneur in today's market.

• Nicolas Pestalozzi, Co-Founder & Marketing Director, Fishbowl
• Brittany Garbutt, Owner & Director, Pretzel Australia
• Amit Tewari, Founder & CEO, Soul Burger
• Shane Fitzgerald, Managing Director, Milky Lane

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12:30 PM - 01:00 PM Brand Transformation Case Study

In this case study, Nick Bryden, CEO of Minor DKL Food Group, will take us through their journey of rebranding and transforming their business. Learn about the company's digital transformation strategy, how they changed their product offerings to meet customer needs, and the challenges they faced along the way.

QSR Media's 2021 Brand Transformation Awardee, Minor DKL is one of Australia's leading foodservice companies, operating The Coffee Club, Coffee Hit, and Veneziano Coffee Roasters.

• Nick Bryden, CEO, Minor DKL

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01:00 PM - 02:00 PM Lunch Break

02:00 PM - 02:45 PM Awards Programme & Induction of Jack Cowin into QSR Media Hall of Fame with Q&A

Witness the presentation of the QSR Media Awards to the industry's best and brightest, as well as the induction of Jack Cowin, Founder and Executive Chairman of Competitive Foods Australia, into the QSR Media Hall of Fame.

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STREAM 1 Operations and Tech

02:45 PM - 03:15 PM Speaking Session

03:15 PM - 03:45 PM Wing Presentation

Drones are no longer a thing of the future, they're here and they're being used in the food industry today. In this presentation, Simon Rossi from Wing Australia will be talking about how drones are being used to deliver food, and the benefits they offer to businesses and customers. From faster delivery times to reduced emissions, learn about the potential of this new technology and how it is changing the food industry.

Find out how Wing is working with QSR brands to deliver their food via drones.

• Simon Rossi, General Manager, Wing Australia

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03:45 PM - 04:15 PM Property Trend Panel

As dining out continues to evolve, so too do the property requirements of QSR brands. In this panel, we will hear from two industry experts on the latest trends in QSR property development, and how brands are adapting to the changing landscape. Do not miss this opportunity to get insights on where the QSR property market is headed.

• Simon Thompson, Chief Property Officer, Craveable Brands
• Iain Bylsma, General Manager, Development, Mad Mex 

more to come...

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STREAM 2 Strategy and Leadership

02:45 PM - 03:15 PM Restaurant Leadership 101 with Brett Houldin

Brett Houldin is an entrepreneurial business leader and strategic advisor who has led brand turnarounds and in financial performance and market share growth.

The ex-Craveable Brands chief executive now leads the charcoal chicken brand El Jannah, which is busy executing its roadmap to become a national QSR.

In this unique session, follow Houldin along as he details his journey by sharing points on stakeholder management, dealing with a board versus dealing with a family run business, building a team versus inheriting a team, going from a systems and processes business to one that is more on gut feel, building a best-in-class franchise network, and knowing the differences in decision-making between large and small companies.

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03:15 PM - 03:45 PM People and Culture Panel

In this panel discussion, hear from some of the industry's leading people and culture experts on the latest trends in recruiting and retaining talent, as well as the challenges and opportunities that come with building a strong culture within a QSR brand.

Guzman y Gomez and Soul Origin are two of the most recognised QSR brands in Australia when it comes to people and culture, so this is a must-attend session for any operator looking to improve their people and culture strategy.

• Marieke Bruinstroop, Chief People Officer, Guzman y Gomez
• Adam Neill, Chief Operating Officer, Soul Origin

more to come...

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03:45 PM - 04:15 PM Practical Perspective on the Australian QSR Menu

In the highly competitive and dynamic context of Australian Food Culture, Sydney-based design agency 'The Creative Method' will share some fresh perspectives on the make-ups and mechanics of the modern Australian QSR menu. These insights come from a post-COVID deep-dive into how the notion of menu is both manifesting and evolving in Australian food culture (QSR), and looks at all-important menus purely through a consumer and cultural lens.

• Craig Ham, Strategy Lead, The Creative Method
• Tony Ibbotson, Founder & Creative Director, The Creative Method

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04:15 PM - 05:15 PM Cocktail Party

For inquiries, email Rose at rose@charltonmediamail.com.