QSR Media Conference & Awards 2024 powered by Red Bull
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QSR Media Conference & Awards 2024 powered by Red Bull
Overview QSR MEDIA CONFERENCE & AWARDS 2024 POWERED BY RED BULL
In a landscape where change is constant, embracing new challenges becomes paramount for businesses to thrive because these changes are sometimes lessons to how the brand should adapt its strategies for growth.
This year, at the QSR Media Conference & Awards 2024 powered by Red Bull, happening on 23 September 2024 at The Hilton Sydney Hotel, the top industry leaders will come together to talk about changes and how they learned to leverage it to their advantage. Through a series of insightful sessions and keynote addresses, attendees will gain valuable insights into rebranding, digital innovation, customer experience enhancement, menu diversification, and sustainability initiatives.
In conjunction with the conference, the prestigious QSR Media Awards will recognise top brands that have demonstrated outstanding performance and innovation in various categories such as product innovation, marketing campaigns, customer engagement initiatives, and sustainability practices. This event offers an unparalleled opportunity for industry professionals to network, learn from leading experts, and celebrate the achievements of brands driving innovation and excellence in the fast-food industry.
Venue: The Hilton Sydney Hotel, Sydney, Australia
To view the awards page, click here.
SPEAKERS AND PANELISTS
Jay Lim
Global CEO
GOPIZZA
Global CEO
GOPIZZA
His journey kicked off in 2016 with the humble beginnings of a food truck operation right by the Han River in Seoul, Korea. Fast forward to today, and GOPIZZA boasts an impressive 200 outlets across seven countries and substantial funding of 50 million USD, firmly establishing itself as the most valuable Food & Beverage startup in South Korea.
Jay's accomplishments have garnered recognition on a global scale. In 2019, Forbes Asia acknowledged his achievements by naming him one of the "30 Most Influential CEOs Under 30." The Financial Times recognized GOPIZZA as one of the rapidly emerging companies in the Asia Pacific region in 2021 and 2022. He was asked to join an economic delegation to the United States alongside the President of Korea in 2023. This remarkable experience led him to the President's Office, where he showcased GOPIZZA's innovative technology and personally served pizza to distinguished figures, including top conglomerate leaders and the President himself.
Scott Bush
CEO
The Cheesecake Shop
CEO
The Cheesecake Shop
He was appointed CEO of The Cheesecake Shop in Australia in 2022, eager to reignite passion for the nostalgic brand as he and his team pursue ambitious expansion plans for the business across Australia and New Zealand. The versatile and dynamic business leader joined The Cheesecake Shop after two decades with Domino’s, where he oversaw operations inside the brand, most recently as CEO of Domino’s in Ireland.
He brings his appetite for the franchise industry to his role as CEO, alongside an innate ability to build connections, innovate and lead franchise teams to success. With exceptional leadership skills and business acumen, he is focused on growing The Cheesecake Shop's sales and improving company and franchisee profits.
Under his leadership, The Cheesecake Shop has recently undergone a significant rebrand, introducing a modern brand identity. This exciting new chapter for The Cheesecake Shop embraces their rich history and reflects the changing needs and desires of their customers.
Matthew Marshall
CEO
Retail Food Group
CEO
Retail Food Group
He returned to RFG as Head of Growth in early 2020. He was subsequently promoted to the position of Head of Retail in November 2020, where he was responsible for driving strong operational outcomes for the Group’s domestic retail franchise networks within a challenging retail environment, including through the COVID-19 pandemic. He has since developed an extensive knowledge of all aspects of RFG’s business and played a vital role in implementing the Company franchisee first and consumer centric values and strategy. In June 2023, the Company announced Matt’s promotion to Chief Executive Officer, effective 1 July 2023, where he will drive the realisation of growth opportunities and sustainable value creation for the Company’s stakeholders.
Prior to RFG, he worked with a variety of major brands and organisations including Cadbury Schweppes, Asahi, RFG and, more recently, Sanofi Consumer Healthcare. He has held a number of senior commercial roles including Head of Sales, Head of Trade Marketing, Managing Director – Brumby’s Bakery, and General Manager – Commercial Partnerships & Planning.
Claire Whish-Wilson
Marketing Director CX
KFC SOPAC
Marketing Director CX
KFC SOPAC
With over 18 years experience spanning media, marketing and digital strategy, Claire looks after the eCommerce and innovation portfolio for KFC SOPAC.
Mitchell Taylor
Partner
Simon-Kucher
Partner
Simon-Kucher
Simon-Kucher is a global consultancy firm with over 2,000 employees in 30+ countries focused on unlocking better growth that drives measurable revenue and profit for their clients. Mitchell Taylor is a Partner based out of Simon-Kucher’s Sydney office. He leads the Consumer Goods and Retail practice within Australia, and the Restaurant practice across APAC. He specialises at working with clients in the Restaurant space to use levers like Pricing, Menu, Promotions and Customer Management to drive long-term measurable growth.
Samantha Bragg
CEO
Red Rooster
CEO
Red Rooster
Sam has been at the helm of the Oporto familia as our Chief Executive Officer since January 2021. An authentic and visionary leader, Sam has a proven track record of driving growth, transforming brands, creating innovative products and digital experiences. Sam brings a wealth of knowledge to her position as CEO with more than 10 years’ experience in marketing executive positions in leading brands such as Fitness First, Hallas Trading Co (Ella Bache) and Australian Vintage (McGuigan, Tempus Two, Nepenthe), as well as serving as Oporto’s Chief Marketing Officer for two years prior to her appointment as CEO. Sam is known for her skill in blending creative thought-leadership with a growth mindset to build high-performing customer-centric teams.
Roxanne Uy
Senior Manager
Circana
Senior Manager
Circana
Roxanne joined Circana in April 2022. In her current role as Senior Manager at Circana’s foodservice team, she works as a lead analyst developing insights and thought leadership for key QSR clients and partners. Prior to Circana, Roxanne spent over 6 years as a journalist and production editor at a B2B publishing company covering a range of sectors in the Asian region, including healthcare, insurance, and banking & finance. She then worked as a stakeholder relations manager at a bank’s corporate communications team for a couple of years before obtaining her MBA from Macquarie University in 2021.
Ben Gilbert
Managing Director, Head of Australian Equity Research
Jarden
Managing Director, Head of Australian Equity Research
Jarden
Ben Gilbert is the head of the Australian research term at Jarden, leading a team of >30 analysts providing insights into Australian macro and company trends. Ben also leads the retail team at Jarden, having been consistently ranked #1 in his field for the past >5yrs. In his role he analyses macro, industry and company trends across the Australian and global retail landscape including food, QSR, travel and discretionary retail.
Emma Pitfield
Partner, Consulting
KPMG
Partner, Consulting
KPMG
Emma is a Consulting Leader focusing on technology transformation in KPMG Australia, particularly within the Retail and Food Services Industry.
Prior to KPMG, Emma worked with Genpact as the Australian Transformation Lead, focusing on large scale retail and consumer goods digital transformations.
Emma also previously worked for McDonald’s for 26 years, spanning roles from working in Restaurant Operations through to Finance and Technology leadership roles. This included her role as the technology business partner for the then Asia Pacific Middle East and Africa (APMEA) region.
Brad Daffy
Partner, Intelligent Automation, AI & Low Code
KPMG
Partner, Intelligent Automation, AI & Low Code
KPMG
Brad is a technology consulting leader focused on AI and automation, particularly in the retail industry. Brad has worked with leading global companies, including a number of food services companies and retailers, across the US and Australia to explore how disruption is changing the demands of the enterprise and determine how to best respond by exploiting new technologies including intelligent automation and AI to transform both the customer and employee experience.
Carlos Antonius
Global CEO
Chatime
Global CEO
Chatime
An energetic, commercially motivated executive with extensive credentials leading B2C/B2B Food and Beverage businesses through critical periods of growth and change, where key strategic imperatives have involved future-proofing the business and achieving material revenue and profit improvements. He is recognised as collaborative and results-focused people leader who is highly effective at stakeholder engagement and managing shareholder expectations and a specialist in strategy planning and execution, commercial operations, P&L performance, brand and marketing management. As an authentic communicator, he is passionate about developing high-performing teams that foster a culture of engagement and success. In recent years, he also developed a reputation as being very effective at managing complex shareholder groups with competing priorities and needs.
Bruce Waddington
Founder & Director of Special Projects
Geotech Information Services
Founder & Director of Special Projects
Geotech Information Services
Mat Glazewski
Client Partner
Carat Australia
Client Partner
Carat Australia
Mat is a passionate and results-driven media executive with over 12 years of experience and strong expertise in digital. He is constantly inspired by the ever-changing media and business landscape and helps his Clients navigate through it.
Most recently joined Carat team, where he drives a transformation for Woolworths Group by introducing new ways of approaching omnichannel strategies, audience planning and utilisation of data.
Previously Mat has successfully helped KFC Australia grow their business faster and smarter by redefining the role of media in their marketing mix. His achievements at KFC earned both external (Long Term Results Award, MFA, 2022) and internal recognition (KFC’s Agency Awards 2017 & 2021).
In 2022 Mat became part of the Marketing Academy Australia's cohort for the year - 30 young leaders from our industry chosen from 300+ applicants to participate in a year-long course of mentoring and coaching.
Before moving to Australia, Mat drove digital transformation in the CEE region, where he worked with some of the world’s most progressive businesses across a wide range of categories, including Retail, FMCG, Automotive, Pharma and Telco.
Mat enjoys sharing his knowledge, mentoring and upskilling his team members, as well as leading cross-agency projects.
Natasha Guiulfo
National Marketing Manager
Baskin-Robbins
National Marketing Manager
Baskin-Robbins
Natasha is a seasoned marketing professional with over 7 years of experience in the QSR industry, having worked with renowned global brands. Currently serving as the head of department at Baskin-Robbins, she spearheads the marketing and digital strategy, working closely with her team to enhance brand visibility and drive guest count and sales.
Nikki Price
General Manager of Marketing & Product
Minor DKL Food Group
General Manager of Marketing & Product
Minor DKL Food Group
Nikki joined Minor DKL as the Head of Marketing in August 2023. Nikki's title changed to General Manager of Marketing and Product in June 2024, with her responsibility spanning across brand and marketing strategies as well as product and product development. Nikki oversees a team which includes Campaigns, Local Store Marketing, Product, Design, Partnerships, Digital and Voice of Customer.
Nikki has a Bachelor of Marketing Communications, specialising in Advertising. Prior to joining Minor DKL, Nikki has worked for nearly 10 years in Marking across a number of similar QSR brands including Boost Juice, Bakers Delight, Sushi Sushi and Chicken Treat. Additionally, Nikki has 5 years in Advertising Agency experience across numerous city's including London, Melbourne, Perth and Brisbane, giving her a breadth of experience in the industry but also the category. She has a unique combination of analytical and creative thinking which enables her to deliver robust strategies and solutions to business challenges.
Jim Ingram
Founder & Chief Creative Tinker
Thinkerbell Pty Ltd
Founder & Chief Creative Tinker
Thinkerbell Pty Ltd
Jim is the Group Chief Creative and Co-Founder of Thinkerbell, currently recognised as the #1 ranked agency globally on BestAds and one of the fastest growing advertising companies in the world. Across his 20-year career, Jim has judged and chaired multiple international creative award shows, has spoken on stage at the Cannes Lions International Festival of Creativity and helped nurture the next generation of talent by chairing the highly regarded creative education program, AWARD School. He’s still trying to get over the fact that he created the second most awarded Film globally in 2009 with Schweppes Burst, being pipped by a gorilla playing the drums. He hates that gorilla.
Andy Simon
Investment Team Member
TDM Growth Partners
Investment Team Member
TDM Growth Partners
Andy’s passion for investing is palpable. He lives and breathes the TDM investing philosophies.
He is active across the portfolio, but spends significant time assisting the scaling journeys of Guzman y Gomez and Pet Circle. As the longest tenured member of the Investment Team, his leadership is leveraged across the team’s range of processes.
If you asked him the most valuable qualities any investor should possess, he would say, “Patience, thinking like a business owner, and a long-term view” — straight from the TDM playbook — and with his arid and wicked sense of humour, he’d wryly add, “Although I’d prefer that other investors don’t adopt these qualities so that we can maintain our edge.”
Away from work, Andy enjoys collecting and drinking wine, keeping fit at the gym, and playing the odd Japanese role-playing video game (the mid-1990s era was the golden age).
Sharn Phillips
Head of Marketing
Popeyes Famous Louisiana Chicken
Head of Marketing
Popeyes Famous Louisiana Chicken
A seasoned marketing leader in the industry, Sharn has played a pivotal role in launching and growing major brands in the New Zealand market, including Popeyes and Taco Bell. As the Head of Marketing at Popeyes NZ, Sharn drove the brand's market entry with innovative, data-driven marketing strategies that led to record-breaking sales and heightened brand awareness. Sharn's experience is complemented by her time spent in the media industry, where she developed a deep understanding of media strategy, brand management, and audience engagement.
Anthony Shina
Chief Development Officer
Gelatissimo
Chief Development Officer
Gelatissimo
Anthony Shina, an accomplished executive leader with extensive experience in driving growth and transformation across the food, hospitality, and banking sectors. As Chief Development Officer at Gelatissimo, Anthony leads the brand's strategic expansion, overseeing design, store development, franchising, and international growth. Prior to this, Anthony led the Gelatissimo Business as General Manager Australia and spearheaded the brand transformation and operations. His previous roles include Chief Property Officer at Craveable Brands, where he led the expansion of Oporto, Red Rooster, and Chicken Treat, he has also consulted to several QSRs including Mad Mex, El Jannah and Soul Origin and has held senior corporate real estate roles at ANZ Banking Group and Westpac. With a foundation in real estate, development and operations and a Bachelor of Civil Engineering from UNSW, Anthony combines strategic insight with operational excellence to deliver impactful results.
Simon Crowe
Founder & Managing Director
Grill'd Healthy Burgers
Founder & Managing Director
Grill'd Healthy Burgers
Simon Crowe is a prominent Australian entrepreneur, best known as the founder and Managing Director of Grill'd, a popular healthy burger chain, and the owner of Koko Black, a premium chocolate brand.
Katrina Lawless
Head of Marketing, Digital and Category
Starbucks
Head of Marketing, Digital and Category
Starbucks
Katrina has led the Starbucks Australia Marketing and Digital function for the past 5 years, which includes responsibility for Brand Strategy, Campaigns, Social Media, Loyalty, eCommerce and Sustainability.
Katrina also has extensive senior leadership experience within the FMCG industry across Marketing, Category and Customer Strategy.
Prior to joining Starbucks Australia, she worked for iconic, blue chip organisations including Colgate Palmolive, Asahi Schweppes and General Mills.
Nick Sargent
Delivery Lead ANZ
Uber Advertising
Delivery Lead ANZ
Uber Advertising
Therese Frangie
CEO
Mad Mex
CEO
Mad Mex
Therese is an inspiring executive with over two decades of experience in the Quick Service Restaurant (QSR) industry. Beginning her journey at the young age of 15, she has worked for renowned brands such as KFC, Starbucks, and Oporto. Currently, she holds the position of CEO at Mad Mex, where she is known for her exceptional leadership skills and driving a culture of excellence and la Familia. With an MBA under her belt, Therese brings a wealth of knowledge and strategic vision to her role, championing that leaders can effectively deliver on both people leadership and profit generation
Iain Bylsma
Chief Development Officer
Flynn Global ANZ
Chief Development Officer
Flynn Global ANZ
Matthew Kenny
CEO
Zambrero
CEO
Zambrero
SPONSORS
AGENDA
*Subject to change
8:30 AM - 9:00 AM - Networking Registration
9:00 AM - 9:05 AM - Welcoming Remarks
9:05 AM - 9:35 AM - Leader's Panel
Business challenges are constantly evolving, and it's a leader's responsibility to navigate these shifts and discover new avenues for growth. This panel will gather the top leaders in QSR to discuss how they navigated these shifts and to talk about new rising trends like AI and technology.
Join Samantha Bragg, CEO of Red Rooster, one of Australia's most recognised franchise brands, Claire Whish-Wilson, Marketing CX Director of KFC South Pacific, which tops the list of most opened restaurants in 2023 according to GapMaps, and Carlos Antonius, who has taken on a bigger role as the Global CEO of Chatime.
- Samantha Bragg, CEO, Red Rooster
- Matthew Kenny, CEO, Zambrero
- Carlos Antonius, Global CEO, Chatime
- Claire Whish-Wilson, Marketing CX Director, KFC South Pacific
more to come...
9:35 AM - 9:55 AM - Fireside Chat
20 Years of Grill'd: A Journey of Innovation and Growth - The visionary founder of Grill’d and QSR Media’s Hall of Fame awardee, Simon Crowe, will take the stage to discuss his 20-year journey of innovation and growth in the QSR industry. Simon will share the key moments that shaped his leadership and the invaluable lessons he learned along the way. Don’t miss this opportunity to hear his aspirations for the future as he continues to help shape the industry.
- Simon Crowe, Founder & Managing Director, Grill'd Healthy Burgers
9:55 AM - 10:10 AM - Retail Food Group – Donut King Case Study
CEO Matthew Marshall will discuss repositioning for growth – accessing new customers at speed whilst improving franchise partner profitability.
This session will cover the following topics: (1) A unique brand proposition and the ability to scale at pace, (2) Acceleration and investment in eCommerce capability, (3) New customer growth from an existing brand, and (4) Leveraging existing assets and keeping it simple for the franchise partner.
- Matthew Marshall, CEO, Retail Food Group
10:10 AM - 10:40 AM - AI - Beyond the Hype
AI has huge potential in the QSR/retail sector, helping drive better business outcomes across customer experience, commercial effectiveness, operational efficiency, and cost optimisation. Like all emerging trends – there is a hype component and a level of scepticism on how real can AI is and can it be actually deployed and offer value? To make the most of this emerging technology, QSR/retail businesses need to start laying the groundwork today.
Join Brad Daffy and Emma Pitfield from KPMG who will help bring a sense of reality to the conversation and share some live examples of where AI is being used in the retail sector and how organisations are realising value today. They will also share some practical steps on how you can get started and some of the considerations that you should take into account.
- Emma Pitfield, Partner, Consulting, KPMG
- Brad Daffy, Partner, Intelligent Automation, AI & Low Code, KPMG
10:40 AM - 11:20 AM - Morning Break
11:20 AM - 11:40 AM - Trends shaping the Australian QSR industry
In this session, Roxanne will talk about the key segments driving growth in the QSR industry and how consumer behaviour is changing amidst the current economic challenges.
- Roxanne Uy, Senior Manager, Circana
11:40 AM - 12:10 PM - The Pizza Everywhere Company - How GOPIZZA's foodtech enables their path to becoming the most accessible pizza brand in the world.
GOPIZZA, a QSR pizza brand based in Seoul, has expanded to 7 countries across Asia and India, boasting 500+ locations. Starting as a humble food truck in 2016, Founder and CEO Jay Lim utilized various food technologies, from parbaked doughs to AI vision and robotics, enabling rapid scalability and consistent operations. Securing partnerships with major cinema and convenience store brands in their global markets to 'install' innovative GOPIZZA kitchens inside retail spaces, GOPIZZA stands as Korea's most valuable F&B startup, backed by conglomerates like CP Group, GS Group, and CJ Group.
- Jay Lim, Founder & Global CEO, GOPIZZA
12:10 PM - 12:30 PM - Creating Value in QSR Brands
Examine how TDM Growth Partners adds value to their investments, with a focus on Guzman y Gomez's ASX debut. This session will address their approach to enhancing operational efficiencies, leveraging market insights, and driving sustainable growth within the quick-service restaurant industry. The session will also touch upon TDM Growth Partners' journey in navigating the complexities of taking a brand public.
- Andy Simon, Investment Team Member, TDM Growth Partners
12:30 PM - 1:00 PM - Strategic Brand Activation and Engagement Panel
In today’s tough economic climate, effective brand communication is crucial for standing out and connecting with customers. This panel brings together experts who have driven successful communication strategies for QSR brands.
In this session, we will explore how these professionals have leveraged brand activation, meal deals, partnerships, and merchandise to create memorable customer experiences and support day-to-day sales. From integrating innovative marketing tactics to crafting compelling brand stories around holidays and popular culture, the insights shared will highlight what it takes to communicate value and sustain brand relevance in challenging times.
- Mat Glazewski, Client Partner, Carat Australia
- Natasha Guiulfo, National Marketing Manager, Baskin-Robbins
- Nikki Price, General Manager of Marketing & Product, Minor DKL Food Group
- Jim Ingram, Founder & Chief Creative Tinker, Thinkerbell Pty Ltd
- Sharn Phillips, Head of Marketing, Popeyes Famous Louisiana Chicken
- Katrina Lawless, Head of Marketing, Digital and Category, Starbucks
1:00 PM - 2:00 PM - Lunch Break
2:00 PM - 3:00 PM - Awards Programme & Induction of Simon Crowe into the QSR Media Hall of Fame
3:00 PM - 3:30 PM - How to Thrive in '25: Insights from New Research
Join Uber Eats as we dive deep into a third party research report that explores key challenges impacting Australian restaurants.
Be among the first to hear the report and learn the opportunities and actionable strategies to navigate the online food delivery landscape. Don't miss this essential session to help your restaurant thrive in ‘25 and boost your success in the dynamic world of restaurants.
- Nick Sargent, Delivery Lead ANZ, Uber Advertising
3:30 PM - 3:45 PM - Valuing QSR Companies
A QSR valuation evaluation framework which has been developed based on a review of high growth & high multiple QSRs in the US and Australia. The framework identifies operational and financial attributes that are common across high growth and high multiple QSR companies, and which can also be used to determine why other QSRs do not enjoy high multiples.
- Shaun Cousins, Executive Director, Retail and Consumer Analyst, UBS
STAGE 2
09:55 AM - 10:10 AM - Food for thought – Recent trends & what next for QSR in Australia?
Ben will provide an update on the state of the Australian consumer as it relates to the Australian QSR market, looking at consumer spending, preferences and outlook by channel including the results of the annual QSR Media / Jarden survey.
- Ben Gilbert, Managing Director, Head of Australian Equity Research, Jarden
10:10 AM - 10:40 AM - Using Cutting Edge Data to Drive Better QSR Planning Decisions
This session will cover the following topics: (1) The changing landscape of the QSR industry post Covid lockdowns & current cost of living pressures, (2) Why there is such demand for Drive Thru sites and the fundamentals you must get right, (3) What working with iconic brands like McDonald's & KFC have taught us, (4) How the successful brands use cutting edge data to profitably scale for growth, (5) How looking inwards and optimising current real estate portfolio can deliver huge dividends, and (6) Can the QSR industry sustain more new entrants into the Australian markets?
- Bruce Waddington, Founder & Director of Special Projects, Geotech Information Services
- Therese Frangie, CEO, Mad Mex
- Iain Bylsma, Chief Development Officer, Flynn Global ANZ
- Anthony Shina, Chief Development Officer, Gelatissimo
10:40 AM - 11:20 AM - Morning Break
1:00 PM - 2:00 PM - Lunch Break
3:00 PM - 3:30 PM - Is AI the Future of Pricing for QSRs?
AI is becoming an increasingly important tool for QSR leaders across brands; however we often see confusion on what it can and can’t do. By breaking the question down into 3 parts we aim to provide clarity on where AI can support your price strategy. Firstly, by addressing what is the future of pricing, then where can AI support and closing by identifying where else AI can support sales and transaction growth.
- Mitchell Taylor, Partner, Simon-Kucher
3:30 PM - 3:45 PM - Revive and Thrive: Mastering support, profitability and tough love in transforming a 33-year-old business
The Cheesecake Shop started with just one store in the inner-west Sydney suburb of Rozelle in 1991 and has grown to be an international success with over 240 cake bakeries and more than 2,000 workers across Australia and New Zealand.
Synonymous with great-tasting cakes and desserts, The Cheesecake Shop has responded to their customer's needs and desires with action through a sweet brand refresh at the end of 2023 - all completed in a mere nine months.
It's important to conduct thorough research, understand the market, and have confidence in your strategy. But, there are times when it's crucial to listen to your gut, and embrace some tough love.
- Scott Bush, CEO, The Cheesecake Shop
4:00 PM - End of Programme
4:00 - Cocktail Party
CONTACT US
For more details, contact:
Alexis Prado
+65 3158 1386
SPEAKERS AND PANELISTS
Jay Lim
Global CEO
GOPIZZA
Global CEO
GOPIZZA
His journey kicked off in 2016 with the humble beginnings of a food truck operation right by the Han River in Seoul, Korea. Fast forward to today, and GOPIZZA boasts an impressive 200 outlets across seven countries and substantial funding of 50 million USD, firmly establishing itself as the most valuable Food & Beverage startup in South Korea.
Jay's accomplishments have garnered recognition on a global scale. In 2019, Forbes Asia acknowledged his achievements by naming him one of the "30 Most Influential CEOs Under 30." The Financial Times recognized GOPIZZA as one of the rapidly emerging companies in the Asia Pacific region in 2021 and 2022. He was asked to join an economic delegation to the United States alongside the President of Korea in 2023. This remarkable experience led him to the President's Office, where he showcased GOPIZZA's innovative technology and personally served pizza to distinguished figures, including top conglomerate leaders and the President himself.
Scott Bush
CEO
The Cheesecake Shop
CEO
The Cheesecake Shop
He was appointed CEO of The Cheesecake Shop in Australia in 2022, eager to reignite passion for the nostalgic brand as he and his team pursue ambitious expansion plans for the business across Australia and New Zealand. The versatile and dynamic business leader joined The Cheesecake Shop after two decades with Domino’s, where he oversaw operations inside the brand, most recently as CEO of Domino’s in Ireland.
He brings his appetite for the franchise industry to his role as CEO, alongside an innate ability to build connections, innovate and lead franchise teams to success. With exceptional leadership skills and business acumen, he is focused on growing The Cheesecake Shop's sales and improving company and franchisee profits.
Under his leadership, The Cheesecake Shop has recently undergone a significant rebrand, introducing a modern brand identity. This exciting new chapter for The Cheesecake Shop embraces their rich history and reflects the changing needs and desires of their customers.
Matthew Marshall
CEO
Retail Food Group
CEO
Retail Food Group
He returned to RFG as Head of Growth in early 2020. He was subsequently promoted to the position of Head of Retail in November 2020, where he was responsible for driving strong operational outcomes for the Group’s domestic retail franchise networks within a challenging retail environment, including through the COVID-19 pandemic. He has since developed an extensive knowledge of all aspects of RFG’s business and played a vital role in implementing the Company franchisee first and consumer centric values and strategy. In June 2023, the Company announced Matt’s promotion to Chief Executive Officer, effective 1 July 2023, where he will drive the realisation of growth opportunities and sustainable value creation for the Company’s stakeholders.
Prior to RFG, he worked with a variety of major brands and organisations including Cadbury Schweppes, Asahi, RFG and, more recently, Sanofi Consumer Healthcare. He has held a number of senior commercial roles including Head of Sales, Head of Trade Marketing, Managing Director – Brumby’s Bakery, and General Manager – Commercial Partnerships & Planning.
Claire Whish-Wilson
Marketing Director CX
KFC SOPAC
Marketing Director CX
KFC SOPAC
With over 18 years experience spanning media, marketing and digital strategy, Claire looks after the eCommerce and innovation portfolio for KFC SOPAC.
Mitchell Taylor
Partner
Simon-Kucher
Partner
Simon-Kucher
Simon-Kucher is a global consultancy firm with over 2,000 employees in 30+ countries focused on unlocking better growth that drives measurable revenue and profit for their clients. Mitchell Taylor is a Partner based out of Simon-Kucher’s Sydney office. He leads the Consumer Goods and Retail practice within Australia, and the Restaurant practice across APAC. He specialises at working with clients in the Restaurant space to use levers like Pricing, Menu, Promotions and Customer Management to drive long-term measurable growth.
Samantha Bragg
CEO
Red Rooster
CEO
Red Rooster
Sam has been at the helm of the Oporto familia as our Chief Executive Officer since January 2021. An authentic and visionary leader, Sam has a proven track record of driving growth, transforming brands, creating innovative products and digital experiences. Sam brings a wealth of knowledge to her position as CEO with more than 10 years’ experience in marketing executive positions in leading brands such as Fitness First, Hallas Trading Co (Ella Bache) and Australian Vintage (McGuigan, Tempus Two, Nepenthe), as well as serving as Oporto’s Chief Marketing Officer for two years prior to her appointment as CEO. Sam is known for her skill in blending creative thought-leadership with a growth mindset to build high-performing customer-centric teams.
Roxanne Uy
Senior Manager
Circana
Senior Manager
Circana
Roxanne joined Circana in April 2022. In her current role as Senior Manager at Circana’s foodservice team, she works as a lead analyst developing insights and thought leadership for key QSR clients and partners. Prior to Circana, Roxanne spent over 6 years as a journalist and production editor at a B2B publishing company covering a range of sectors in the Asian region, including healthcare, insurance, and banking & finance. She then worked as a stakeholder relations manager at a bank’s corporate communications team for a couple of years before obtaining her MBA from Macquarie University in 2021.
Ben Gilbert
Managing Director, Head of Australian Equity Research
Jarden
Managing Director, Head of Australian Equity Research
Jarden
Ben Gilbert is the head of the Australian research term at Jarden, leading a team of >30 analysts providing insights into Australian macro and company trends. Ben also leads the retail team at Jarden, having been consistently ranked #1 in his field for the past >5yrs. In his role he analyses macro, industry and company trends across the Australian and global retail landscape including food, QSR, travel and discretionary retail.
Emma Pitfield
Partner, Consulting
KPMG
Partner, Consulting
KPMG
Emma is a Consulting Leader focusing on technology transformation in KPMG Australia, particularly within the Retail and Food Services Industry.
Prior to KPMG, Emma worked with Genpact as the Australian Transformation Lead, focusing on large scale retail and consumer goods digital transformations.
Emma also previously worked for McDonald’s for 26 years, spanning roles from working in Restaurant Operations through to Finance and Technology leadership roles. This included her role as the technology business partner for the then Asia Pacific Middle East and Africa (APMEA) region.
Brad Daffy
Partner, Intelligent Automation, AI & Low Code
KPMG
Partner, Intelligent Automation, AI & Low Code
KPMG
Brad is a technology consulting leader focused on AI and automation, particularly in the retail industry. Brad has worked with leading global companies, including a number of food services companies and retailers, across the US and Australia to explore how disruption is changing the demands of the enterprise and determine how to best respond by exploiting new technologies including intelligent automation and AI to transform both the customer and employee experience.
Carlos Antonius
Global CEO
Chatime
Global CEO
Chatime
An energetic, commercially motivated executive with extensive credentials leading B2C/B2B Food and Beverage businesses through critical periods of growth and change, where key strategic imperatives have involved future-proofing the business and achieving material revenue and profit improvements. He is recognised as collaborative and results-focused people leader who is highly effective at stakeholder engagement and managing shareholder expectations and a specialist in strategy planning and execution, commercial operations, P&L performance, brand and marketing management. As an authentic communicator, he is passionate about developing high-performing teams that foster a culture of engagement and success. In recent years, he also developed a reputation as being very effective at managing complex shareholder groups with competing priorities and needs.
Bruce Waddington
Founder & Director of Special Projects
Geotech Information Services
Founder & Director of Special Projects
Geotech Information Services
Mat Glazewski
Client Partner
Carat Australia
Client Partner
Carat Australia
Mat is a passionate and results-driven media executive with over 12 years of experience and strong expertise in digital. He is constantly inspired by the ever-changing media and business landscape and helps his Clients navigate through it.
Most recently joined Carat team, where he drives a transformation for Woolworths Group by introducing new ways of approaching omnichannel strategies, audience planning and utilisation of data.
Previously Mat has successfully helped KFC Australia grow their business faster and smarter by redefining the role of media in their marketing mix. His achievements at KFC earned both external (Long Term Results Award, MFA, 2022) and internal recognition (KFC’s Agency Awards 2017 & 2021).
In 2022 Mat became part of the Marketing Academy Australia's cohort for the year - 30 young leaders from our industry chosen from 300+ applicants to participate in a year-long course of mentoring and coaching.
Before moving to Australia, Mat drove digital transformation in the CEE region, where he worked with some of the world’s most progressive businesses across a wide range of categories, including Retail, FMCG, Automotive, Pharma and Telco.
Mat enjoys sharing his knowledge, mentoring and upskilling his team members, as well as leading cross-agency projects.
Natasha Guiulfo
National Marketing Manager
Baskin-Robbins
National Marketing Manager
Baskin-Robbins
Natasha is a seasoned marketing professional with over 7 years of experience in the QSR industry, having worked with renowned global brands. Currently serving as the head of department at Baskin-Robbins, she spearheads the marketing and digital strategy, working closely with her team to enhance brand visibility and drive guest count and sales.
Nikki Price
General Manager of Marketing & Product
Minor DKL Food Group
General Manager of Marketing & Product
Minor DKL Food Group
Nikki joined Minor DKL as the Head of Marketing in August 2023. Nikki's title changed to General Manager of Marketing and Product in June 2024, with her responsibility spanning across brand and marketing strategies as well as product and product development. Nikki oversees a team which includes Campaigns, Local Store Marketing, Product, Design, Partnerships, Digital and Voice of Customer.
Nikki has a Bachelor of Marketing Communications, specialising in Advertising. Prior to joining Minor DKL, Nikki has worked for nearly 10 years in Marking across a number of similar QSR brands including Boost Juice, Bakers Delight, Sushi Sushi and Chicken Treat. Additionally, Nikki has 5 years in Advertising Agency experience across numerous city's including London, Melbourne, Perth and Brisbane, giving her a breadth of experience in the industry but also the category. She has a unique combination of analytical and creative thinking which enables her to deliver robust strategies and solutions to business challenges.
Jim Ingram
Founder & Chief Creative Tinker
Thinkerbell Pty Ltd
Founder & Chief Creative Tinker
Thinkerbell Pty Ltd
Jim is the Group Chief Creative and Co-Founder of Thinkerbell, currently recognised as the #1 ranked agency globally on BestAds and one of the fastest growing advertising companies in the world. Across his 20-year career, Jim has judged and chaired multiple international creative award shows, has spoken on stage at the Cannes Lions International Festival of Creativity and helped nurture the next generation of talent by chairing the highly regarded creative education program, AWARD School. He’s still trying to get over the fact that he created the second most awarded Film globally in 2009 with Schweppes Burst, being pipped by a gorilla playing the drums. He hates that gorilla.
Andy Simon
Investment Team Member
TDM Growth Partners
Investment Team Member
TDM Growth Partners
Andy’s passion for investing is palpable. He lives and breathes the TDM investing philosophies.
He is active across the portfolio, but spends significant time assisting the scaling journeys of Guzman y Gomez and Pet Circle. As the longest tenured member of the Investment Team, his leadership is leveraged across the team’s range of processes.
If you asked him the most valuable qualities any investor should possess, he would say, “Patience, thinking like a business owner, and a long-term view” — straight from the TDM playbook — and with his arid and wicked sense of humour, he’d wryly add, “Although I’d prefer that other investors don’t adopt these qualities so that we can maintain our edge.”
Away from work, Andy enjoys collecting and drinking wine, keeping fit at the gym, and playing the odd Japanese role-playing video game (the mid-1990s era was the golden age).
Sharn Phillips
Head of Marketing
Popeyes Famous Louisiana Chicken
Head of Marketing
Popeyes Famous Louisiana Chicken
A seasoned marketing leader in the industry, Sharn has played a pivotal role in launching and growing major brands in the New Zealand market, including Popeyes and Taco Bell. As the Head of Marketing at Popeyes NZ, Sharn drove the brand's market entry with innovative, data-driven marketing strategies that led to record-breaking sales and heightened brand awareness. Sharn's experience is complemented by her time spent in the media industry, where she developed a deep understanding of media strategy, brand management, and audience engagement.
Anthony Shina
Chief Development Officer
Gelatissimo
Chief Development Officer
Gelatissimo
Anthony Shina, an accomplished executive leader with extensive experience in driving growth and transformation across the food, hospitality, and banking sectors. As Chief Development Officer at Gelatissimo, Anthony leads the brand's strategic expansion, overseeing design, store development, franchising, and international growth. Prior to this, Anthony led the Gelatissimo Business as General Manager Australia and spearheaded the brand transformation and operations. His previous roles include Chief Property Officer at Craveable Brands, where he led the expansion of Oporto, Red Rooster, and Chicken Treat, he has also consulted to several QSRs including Mad Mex, El Jannah and Soul Origin and has held senior corporate real estate roles at ANZ Banking Group and Westpac. With a foundation in real estate, development and operations and a Bachelor of Civil Engineering from UNSW, Anthony combines strategic insight with operational excellence to deliver impactful results.
Simon Crowe
Founder & Managing Director
Grill'd Healthy Burgers
Founder & Managing Director
Grill'd Healthy Burgers
Simon Crowe is a prominent Australian entrepreneur, best known as the founder and Managing Director of Grill'd, a popular healthy burger chain, and the owner of Koko Black, a premium chocolate brand.
Katrina Lawless
Head of Marketing, Digital and Category
Starbucks
Head of Marketing, Digital and Category
Starbucks
Katrina has led the Starbucks Australia Marketing and Digital function for the past 5 years, which includes responsibility for Brand Strategy, Campaigns, Social Media, Loyalty, eCommerce and Sustainability.
Katrina also has extensive senior leadership experience within the FMCG industry across Marketing, Category and Customer Strategy.
Prior to joining Starbucks Australia, she worked for iconic, blue chip organisations including Colgate Palmolive, Asahi Schweppes and General Mills.
Nick Sargent
Delivery Lead ANZ
Uber Advertising
Delivery Lead ANZ
Uber Advertising
Therese Frangie
CEO
Mad Mex
CEO
Mad Mex
Therese is an inspiring executive with over two decades of experience in the Quick Service Restaurant (QSR) industry. Beginning her journey at the young age of 15, she has worked for renowned brands such as KFC, Starbucks, and Oporto. Currently, she holds the position of CEO at Mad Mex, where she is known for her exceptional leadership skills and driving a culture of excellence and la Familia. With an MBA under her belt, Therese brings a wealth of knowledge and strategic vision to her role, championing that leaders can effectively deliver on both people leadership and profit generation
Iain Bylsma
Chief Development Officer
Flynn Global ANZ
Chief Development Officer
Flynn Global ANZ
Matthew Kenny
CEO
Zambrero
CEO
Zambrero