QSR Media Conference & Awards 2024 powered by Red Bull

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QSR Media Conference & Awards 2024 powered by Red Bull

September 23, 2024 | 8:30 AM - 4:30 PM Sydney Time | The Hilton Sydney Hotel, Sydney, Australia

Overview QSR MEDIA CONFERENCE & AWARDS 2024 POWERED BY RED BULL

In a landscape where change is constant, embracing new challenges becomes paramount for businesses to thrive because these changes are sometimes lessons to how the brand should adapt its strategies for growth.

This year, at the QSR Media Conference & Awards 2024 powered by Red Bull, happening on 23 September 2024 at The Hilton Sydney Hotel, the top industry leaders will come together to talk about changes and how they learned to leverage it to their advantage. Through a series of insightful sessions and keynote addresses, attendees will gain valuable insights into rebranding, digital innovation, customer experience enhancement, menu diversification, and sustainability initiatives.

In conjunction with the conference, the prestigious QSR Media Awards will recognise top brands that have demonstrated outstanding performance and innovation in various categories such as product innovation, marketing campaigns, customer engagement initiatives, and sustainability practices. This event offers an unparalleled opportunity for industry professionals to network, learn from leading experts, and celebrate the achievements of brands driving innovation and excellence in the fast-food industry.

Venue: The Hilton Sydney Hotel, Sydney, Australia

To view the awards page, click here.

Conference date:
Sep 23, 2024

SPEAKERS AND PANELISTS

Scott Bush

Scott Bush

CEO

The Cheesecake Shop

Jay Lim

Jay Lim

Global CEO

GOPIZZA

Matthew Marshall

Matthew Marshall

CEO

Retail Food Group

Lara Thom

Lara Thom

Global Chief Marketing Officer

Guzman y Gomez

Claire Whish-Wilson

Claire Whish-Wilson

Marketing Director CX

KFC SOPAC 

Rodica Titeica

Rodica Titeica

Director of Marketing Australia & New Zealand

Subway

Mitchell Taylor

Mitchell Taylor

Partner

Simon-Kucher

Chris Garlick

Chris Garlick

CEO

Starbucks AU

Roxanne Uy

Roxanne Uy

Senior Manager

Circana

Ben Gilbert

Ben Gilbert

Managing Director, Head of Australian Equity Research

Jarden

Chris Wren

Chris Wren

VP International Development

Dairy Queen

AGENDA

*Subject to change

8:30 AM - 9:00 AM - Networking Registration

9:00 AM - 9:05 AM - Welcoming Remarks

09:05 AM - 09:30 AM - International Keynote

  • Chris Wren, VP International Development, Dairy Queen

09:30 AM - 09:45 AM Economic Update

  • Ben Gilbert, Managing Director, Head of Australian Equity Research, Jarden 

09:45 AM - 10:15 AM - Leader's Panel

Business challenges are constantly evolving, and it's a leader's responsibility to navigate these shifts and discover new avenues for growth. This panel will gather the top leaders in QSR to discuss how they navigated these shifts and to talk about new rising trends like AI and technology.

Join Samantha Bragg, CEO of Oporto, which recently celebrated its 200 restaurant growth, Chris Garlick, CEO of Starbucks AU that saw a 35% revenue growth in 2023, and Claire Whish-Wilson, Marketing CX Director of KFC South Pacific, which tops the list of most opened restaurants in 2023 according to GapMaps.

  • Samantha Bragg, CEO, Oporto
  • Chris Garlick, CEO, Starbucks AU
  • Claire Whish-Wilson, Marketing CX Director, KFC South Pacific 

more to come...

10:15 AM - 10:45 AM - Guzman y Gomez Speaking Session

  • Lara Thom, Global Chief Marketing Officer, Guzman y Gomez

10:45 AM - 11:00 AM - Retail Food Group – Donut King Case Study  

CEO Matthew Marshall will discuss repositioning for growth – accessing new customers at speed whilst improving franchise partner profitability.

This session will cover the following topics: (1) A unique brand proposition and the ability to scale at pace, (2) Acceleration and investment in eCommerce capability, (3) New customer growth from an existing brand, and (4) Leveraging existing assets and keeping it simple for the franchise partner.

  • Matthew Marshall, CEO, Retail Food Group

11:00 AM - 11:30 AM - Morning Break

11:30 AM - 11:50 AM - Trends shaping the Australian QSR industry

Get insights on the latest QSR trends from Circana, one of the world's leading research firms. This session will cover the latest data on consumer behaviour, key growth drivers, F&B trends, and more.

  • Roxanne Uy, Senior Manager, Circana

11:50 AM - 12:20 PM - Brand Activation Panel

12:20 PM - 12:50 PM - The Pizza Everywhere Company - How GOPIZZA's foodtech enables their path to becoming the most accessible pizza brand in the world.

GOPIZZA, a QSR pizza brand based in Seoul, has expanded to 7 countries across Asia and India, boasting 500+ locations. Starting as a humble food truck in 2016, Founder and CEO Jay Lim utilized various food technologies, from parbaked doughs to AI vision and robotics, enabling rapid scalability and consistent operations. Securing partnerships with major cinema and convenience store brands in their global markets to 'install' innovative GOPIZZA kitchens inside retail spaces, GOPIZZA stands as Korea's most valuable F&B startup, backed by conglomerates like CP Group, GS Group, and CJ Group.

  • Jay Lim, Founder & Global CEO, GOPIZZA

12:50 PM - 01:05 PM - Speaking Session

01:05 PM - 02:05 PM - Lunch Break

02:05 PM - 03:05 PM - Awards Programme

03:05 PM - 03:35 PM - Panel Session

 

STREAM 1

03:35 PM - 03:50 PM - Subway Case Study

  • Rodica Titeica, Director of Marketing Australia & New Zealand, Subway

03:50 PM - 04:05 PM - KPMG Speaking Session

  • Emma Pitfield, Partner, KPMG 

04:05 PM - 04:20 PM - Afternoon Break

04:20 PM - 04:35 PM - Speaking Session

 

STREAM 2

03:35 PM - 03:50 PM - Revive and Thrive: Mastering support, profitability and tough love in transforming a 33-year-old business

The Cheesecake Shop started with just one store in the inner-west Sydney suburb of Rozelle in 1991 and has grown to be an international success with over 240 cake bakeries and more than 2,000 workers across Australia and New Zealand. 

Synonymous with great-tasting cakes and desserts, The Cheesecake Shop has responded to their customer's needs and desires with action through a sweet brand refresh at the end of 2023 - all completed in a mere nine months. 

It's important to conduct thorough research, understand the market, and have confidence in your strategy. But, there are times when it's crucial to listen to your gut, and embrace some tough love. 

  • Scott Bush, CEO, The Cheesecake Shop

03:50 PM - 04:05 PM - Is AI the Future of Pricing for QSRs?

  • Mitchell Taylor, Partner, Simon-Kucher

04:05 PM - 04:20 PM - Afternoon Break

04:20 PM - 04:35 PM - Speaking Session 

04:40 PM - End of Programme

CONTACT US

For more details, contact:

Alexis Prado

+65 3158 1386

[email protected]

SPEAKERS AND PANELISTS

Scott Bush

Scott Bush

CEO

The Cheesecake Shop

Jay Lim

Jay Lim

Global CEO

GOPIZZA

Matthew Marshall

Matthew Marshall

CEO

Retail Food Group

Lara Thom

Lara Thom

Global Chief Marketing Officer

Guzman y Gomez

Claire Whish-Wilson

Claire Whish-Wilson

Marketing Director CX

KFC SOPAC 

Rodica Titeica

Rodica Titeica

Director of Marketing Australia & New Zealand

Subway

Mitchell Taylor

Mitchell Taylor

Partner

Simon-Kucher

Chris Garlick

Chris Garlick

CEO

Starbucks AU

Roxanne Uy

Roxanne Uy

Senior Manager

Circana

Ben Gilbert

Ben Gilbert

Managing Director, Head of Australian Equity Research

Jarden

Chris Wren

Chris Wren

VP International Development

Dairy Queen