Rethinking Drive-Thru in the COVID-19 Age

Brett Houldin is a highly regarded and experienced CFO and CEO having led some of Australia’s largest companies with successful results. Having a diverse background across industries including franchising, F&B retail, hospitality, digital media, gaming and entertainment. Brett was previously the CEO of Craveable Brands where he led the business through to sale and currently is a business advisor to growing QSRs through Propel Advisory.

Sanjev is the Director of Foodservice Australia of the NPD Group Inc, the leading foodservice market research company. Since joining NPD’s Foodservice division in 2016, his strategic and functional responsibilities have increased, and he now supports NPD’s clients and partners as an Industry Adviser. In addition to his work at NPD, he has over 10 years of market research experience in other sectors including social services,travel,technology and FMCG.

NATHAN KELK is the Director of Commercial Operations at Red Rooster – Australia’s first and favourite chicken shop.

Nathan has a track record in performance in Operations, Human Resources, Finance, Development and working with both internal and external stakeholders both corporate and franchised.

He has been with the iconic Red Rooster brand since 2014 after more than a decade with Yum! Restaurants. Nathan has a passion for fuelling results through culture, people and process and he loves to develop people through culture.

There isn’t much about Drive Thrus that Nathan doesn’t know

Paul joined BD Architecture and Interiors (BDAI) in 2014 bringing with him a wide range of experience in all types of hospitality, food retail, mixed use and residential projects. With over 20 years’ experience he has developed an extensive portfolio of key hospitality projects. Since joining BDAI he has been leading projects with a focus on Casual Dining and Quick Service Restaurants, adding to the practices 15+ years’ experience in this field.

Working with the team of architects and interior designers at BDAI, Paul guides the creation and delivery of innovative and contemporary design solutions in close collaboration with clients and suppliers to achieve quality project outcomes.

Karina Murphy trained in Hospitality Management in the early 1990s while working for an international hotel chain where she held the position of Head Chef. Her management career has since covered cafés and contract catering venues, as well as her own retail businesses. Karina moved to Gloria Jean’s in 2013 as an Area Manager in Melbourne and became General Manager of Gloria Jean’s in late 2020. Her specific management experiences allow her to understand what it means to run a Gloria Jean’s business and her focus is to increase and maintain profitability for Franchise Partners by helping them to leverage the trusted brand and excellent products.