Rethinking Drive-Thru in the COVID-19 Age

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Rethinking Drive-Thru in the COVID-19 Age

OVERVIEW Rethinking Drive-Thru in the COVID-19 Age

The drive-thru lane was one of the unsung heroes for restaurant chains since the pandemic started, part of an heavily-accelerated pivot towards off-premise channels.

With customers’ expecting a balance between safety, innovation, and speed of service, how should QSRs and fast casual restaurants go beyond service windows and speakers and think about elevating this experience?

QSR Media, in partnership with Fingermark, is pleased to invite all executives from QSR, fast casual restaurant brands and ancillary foodservice businesses to join our Rethinking Drive-Thru in the Age of COVID-19 webinar.

This special one-hour event will include a data-driven presentation from The NPD Group, bespoke insights from Fingermark, and unique operational and design perspectives from Red Rooster and BD Architecture & Interiors.

Why you must participate:

THRIVE

  • First access to a data-driven presentation from The NPD Group about customers' growing expectations in the space 
  • The latest thoughts on safety, innovation and speed of service in drive-thru

ACCELERATE

  • Unique perspective from operators and experts
  • Opportunity to get your questions answered live

Our Speakers

Brett Houldin

Brett Houldin

Managing Director
Propel Advisory (Panel Moderator)

Sanjev Kangatharan

Sanjev Kangatharan

Director, Australia Foodservice
The NPD Group

Nathan Kelk

Nathan Kelk

Director of Commercial Operations
Red Rooster

Luke Irving

Luke Irving

Founder & CEO
Fingermark

Michael Roseingrave

Michael Roseingrave

Head of Data
Fingermark

Paul Sabatini

Paul Sabatini

Director
BD Architecture & Interiors

Karina Murphy

Karina Murphy

General Manager
Gloria Jean's Coffees

Agenda

10:00 AM - 10:02 AM - Welcome Remarks

Justine Charlton | Editor, QSR Media

10:02 AM - 10:12 AM - Trends Overview

Sanjev Kangatharan | Director, Australia Foodservice, The NPD Group

10:12 AM - 10:22 AM - Re-thinking Drive Thru in the Covid 19 Age

Changing customer demand and evolving market conditions driven by the Covid 19 pandemic have rapidly changed the face of the QSR industry, fast tracking the need to better understand the unique circumstances of individual outlets.

In this session, Fingermark offers a view on the power of real time actionable insights and how machine vision technology - understanding human vehicle interactions - can empower frontline QSR staff to maximise every drive thru customer experience.

Michael Roseingrave | Head of Data, Fingermark

10:22 AM - 11:00 AM - Panel Discussion/Q&A

Panelists:

Brett Houldin | Managing Director, Propel Advisory (Panel Moderator)

  • Nathan Kelk | Director of Commercial Operations, Red Rooster
  • Luke Irving | Founder & CEO, Fingermark
  • Paul Sabatini | Director, BD Architecture & Interiors
  • Karina Murphy | General Manager, Gloria Jean's Coffees

11:00 AM - End of Programme

Contact Us

For more details, contact:

Khristelle Zuñiga

+65 3158 1386

khristelle@charltonmediamail.com

Our Speakers

Brett Houldin

Brett Houldin

Managing Director
Propel Advisory (Panel Moderator)

Sanjev Kangatharan

Sanjev Kangatharan

Director, Australia Foodservice
The NPD Group

Nathan Kelk

Nathan Kelk

Director of Commercial Operations
Red Rooster

Luke Irving

Luke Irving

Founder & CEO
Fingermark

Michael Roseingrave

Michael Roseingrave

Head of Data
Fingermark

Paul Sabatini

Paul Sabatini

Director
BD Architecture & Interiors

Karina Murphy

Karina Murphy

General Manager
Gloria Jean's Coffees