Human Resources Manager


Friday, March 23, 2018 - 05:03

Reporting to the General Manager, you will be responsible for the strategic management of the Human Resources functions across the business. This includes recruitment and attraction strategies, on-boarding, people and performance management, learning and development, rewards and recognition and assurance of legal and employment relations compliance.

While this is a Zambrero centric role, you will assist across the Sam Prince Group, as required, which includes businesses involved in hospitality, aboriginal health, medical services and beverage manufacturing.

The responsibilities will include:

Franchise Network:
• Developing and maintaining Human Resources tools and templates to guide and assist the Franchise Network across all Human Resources functions including:
o Recruitment
o Onboarding
o Award Conditions and Compliance
o Performance Management
o Learning and Development
o Retention and Incentive Schemes
• Overseeing Award compliance across the Franchise Network in line with the Vulnerable Workers Bill
• Providing Human Resources advice to Development Agents, State Operations Managers and Franchise Partners across the Franchise Network

Support Office:
• Managing the end to end recruitment process
• Providing advice and assistance to staff and management regarding HR policies and procedures
• Leading the Zambrero culture and driving social activities across the wider group
• Implementing and maintaining Employee Policies and Procedures for Support Office
• Executing the Performance Review process for the Support Office Team, including salary reviews
• Managing learning and development across the business
• Supervising, directing and building the Human Resources Team, as required

About our new Human Resources Manager – You?

Above all, we are looking for someone who gets stuff done. We can’t stress enough; this is a fast paced role and you need to move quickly to be able to keep up.

This person will:
• Be client and customer focused – Franchise Partners are our clients and everything we do is done with them and our customers in mind.
• Give up their seat for a customer – this is how much we care about the experience they have at one of our restaurants
• Be a people person and be able to engage with a wide range of stakeholders
• Be a great multi-tasker
• Be organised and able to manage your own workload
• Be creative and bring ideas to the table
• Be a team player and integrate into the wider business
• Be energetic and passionate – we move at an incredible pace and we need you to be able to keep up
• Be confident with stakeholder management
• Use your skills, common sense and initiative
• Share our humanitarian values and be passionate about making a difference in the world
• Not be a d***head – please refer to above policy
• Be proactive and embrace change

We are looking for someone with 2-3 years’ experience in a similar role. QSR experience would be great, but not a must, however experience in franchising is essential.

We are not a traditional business, so we don’t want traditional people.

If this sounds like the role for you, hurry up and apply because we can’t wait to meet you!

Company Profile

We are on a mission to make a difference. A big difference. Not only do we serve fresh, delicious Mexican food, we are doing our bit to end world hunger through our Plate 4 Plate initiative. By 2025, our goal is to donate one billion meals. That’s right, one BILLION meals. And in order to achieve this, we need to ensure the success of the people in our organisation. That’s where our Human Resources Manager comes in. Founded in 2005 by philanthropist and entrepreneur Dr Sam Prince, Zambrero is Australia's largest Mexican chain with over 180 restaurants here and overseas. We move at lightning speed and will continue to do so opening 30+ restaurants this year in Australia alone. We’re not like other organisations, we’re different and we are proud of that. We have a No D***head Policy and a culture that we challenge you to find anywhere else – one of mutual respect, collaboration, hard work and high performance. • Do you have a good understanding of the FairWork Act and Awards? • Do you have strong communication skills, able to adapt your style to different audiences? • Are you a critical thinker? • Are you someone who just gets in and gets the job done? If you answered ‘YES!’ to these questions, then you could be perfect for us!
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